Customer Service Representative (CSR)
Location: Staten Island, NY
Job Type: fulltime
Company: Eric Safarian - State Farm Agency
Salary: $18.0 - $20.0 per hour
Category: Customer Service
Job Description Apply Now
Are you passionate about delivering exceptional customer experiences and building strong relationships? We are seeking an experienced and motivated Customer Service Representative (CSR) to join our established insurance agency team in Staten Island, NY. As a Customer Service Representative (CSR), you will serve as the face of our agency, providing attentive and reliable support to clients while helping them navigate the world of insurance. If you enjoy solving problems, fostering loyalty, and making a real difference in customers’ lives, we invite you to apply today by clicking the application button below.
Working as a Customer Service Representative (CSR) in Staten Island, NY offers you the opportunity to build a meaningful career in a supportive environment, surrounded by a team that values your professional development. You will play a key role in maintaining and enhancing our reputation for outstanding service and will have the opportunity to grow and advance within our agency.
Customer Service Representative (CSR) - Summary- Join a reputable insurance agency as a Customer Service Representative (CSR), becoming an integral part of a collaborative and client-focused team.
- Engage directly with clients to address their insurance questions, needs, and concerns, ensuring a positive experience at every interaction.
- Contribute to the agency’s mission of providing reliable, prompt, and accurate service to every customer.
- Enhance your professional skillset with ongoing training and opportunities for growth within the organization.
- Answer incoming calls and welcome clients, serving as the first point of contact for the agency.
- Develop and maintain strong customer relationships by following up as necessary to ensure satisfaction and address evolving needs.
- Deliver prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverage options, policy changes, transfers, claims, and billing matters.
- Utilize a customer-focused, needs-based review process to educate clients about available insurance products and assist them in making informed decisions.
- Document all customer interactions and maintain accurate records in compliance with agency and regulatory requirements.
- Collaborate with team members to ensure seamless service delivery and contribute to a positive office environment.
- Competitive base salary plus commission and bonus opportunities based on performance.
- Paid time off, including vacation days and personal/sick leave.
- Ongoing professional development and valuable industry experience.
- Clear opportunities for growth and advancement within the agency.
- Excellent written, verbal, and listening communication skills.
- Self-motivated and able to work independently as well as part of a team.
- Detail-oriented with a proactive approach to solving problems.
- Ability to assess customer needs, conduct effective interviews, and relate well to clients.
- Property and Casualty insurance license (or willingness and ability to obtain).
- Life and Health insurance license (or willingness and ability to obtain).
- Demonstrated commitment to maintaining confidentiality and professionalism in all interactions.
- Driven by a genuine desire to help others and deliver outstanding customer service.
- Thrives in a fast-paced, dynamic environment where every day brings new challenges and opportunities.
- Shows adaptability and flexibility while upholding high standards for accuracy and integrity.
- Embraces continuous learning and seeks out professional growth within the insurance sector.
- Values teamwork, collaboration, and positive communication with colleagues and clients alike.
- This Customer Service Representative (CSR) position is with an independent contractor agent for a leading insurance company, not with the parent insurance company itself.
- Employees must successfully complete all applicable licensing requirements and training programs as part of their employment.
- All hiring decisions are made by the independent agent, and employees are not employees of the parent company.
- Our agency is committed to providing equal employment opportunities and fostering an inclusive workplace for all qualified applicants.
If you are ready to take the next step in your career as a Customer Service Representative (CSR) in Staten Island, NY, and make a real impact in the lives of our clients, click the job application button to apply now and join our dedicated team!