Customer Service Representative (CSR)
Location: LA FAYETTE, GA
Job Type: fulltime
Company: Sallie McGinnis - State Farm Agency
Salary: $30000.0 - $80000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) Job Opportunity
Are you passionate about delivering outstanding customer experiences and building long-term relationships? We are seeking a dedicated and motivated Customer Service Representative (CSR) to join a dynamic team. This position offers the chance to grow your career within the insurance industry, even if you are new to the field, as comprehensive training is provided for the right candidate.
The Customer Service Representative (CSR) role is pivotal in supporting the daily operations of an independent insurance agency. You will be the first point of contact for clients, providing exceptional service and assistance with insurance inquiries, policy details, and claims support. If you are a self-starter who thrives in a fast-paced environment and is eager to contribute to team success, this is the perfect role for you.
Being a Customer Service Representative (CSR) means engaging with a diverse clientele, ensuring their needs are met, and helping the business grow through meaningful, value-based conversations. Your ability to connect with customers and offer clear, accurate information will drive customer satisfaction and retention, laying a foundation for your professional advancement within the organization.
As a Customer Service Representative (CSR), you will utilize your strong interpersonal and communication skills to establish and maintain effective relationships. You'll handle a variety of tasks, including responding to inquiries about insurance product availability, eligibility, coverage options, policy changes, transfers, claims, and billing. You will play a key role in educating clients about their insurance options using a customer-focused, needs-based approach, ensuring clients fully understand their policies and available benefits.
This full-time Customer Service Representative (CSR) position offers a supportive work environment where your commitment to accuracy, teamwork, and proactive problem-solving will be highly valued. In addition to a competitive base salary, you’ll have the opportunity to earn commissions, bonuses, and take advantage of career development opportunities.
Working as a Customer Service Representative (CSR) within an independent insurance agency provides a unique opportunity to grow professionally in a collaborative, fast-paced setting. Your contributions will not only support clients but also help build the reputation and success of the agency. If you are excited to learn, adaptable to change, and dedicated to delivering exceptional service, we encourage you to take the next step in your career journey by applying for this rewarding position.
Customer Service Representative (CSR) - Summary- Serve as the primary contact for clients, delivering prompt, accurate, and friendly customer service.
- Support daily operations of the independent insurance agency by managing client inquiries, policy management, and claims assistance.
- Contribute to agency growth and client retention through value-based conversations and excellent service.
- Establish and maintain positive customer relationships, following up as needed to ensure satisfaction.
- Respond to client inquiries regarding insurance product availability, eligibility, coverage, policy changes, transfers, claims, and billing.
- Educate clients using a customer-focused, needs-based review process to explain insurance options and benefits.
- Maintain a strong work ethic and commitment to success in a fast-paced environment.
- Provide timely and thorough activity reports to agency leadership as required.
- Remain up to date on product changes, licensing requirements, technical developments, and ongoing education.
- Actively participate in team meetings and contribute to a positive, collaborative workplace culture.
- Competitive base salary with the potential for commissions and performance-based bonuses.
- PTO (paid time off) including vacation and personal/sick days.
- Monthly contributions toward health, dental, life, and disability insurance.
- Opportunities for valuable experience and professional growth within the agency.
- Potential for advancement within the organization based on performance.
- Excellent interpersonal, verbal, and written communication skills.
- Strong organizational abilities and attention to detail.
- Self-motivated and proactive in problem-solving.
- Ability to learn and use computer functions relevant to the role.
- Demonstrated commitment to delivering high-quality customer service.
- Capable of working effectively both independently and in a team setting.
- Multi-tasking capability in a dynamic work environment.
- Must be able to obtain Property & Casualty and Life & Health insurance licenses.
- Willingness to stay current with product changes, licensing, technical advancements, and complete continuing education as required.
- Energetic, positive, and eager to learn new skills in the insurance industry.
- Committed to providing outstanding customer service and building lasting client relationships.
- Detail-oriented with a strong sense of responsibility and pride in work.
- Comfortable with change and adaptable in a fast-paced business environment.
- Interested in long-term career growth and advancement opportunities within the agency.
- This position is with an independent contractor agent affiliated with a major insurance provider.
- Employees of the agency must complete all required licensing and training programs as a condition of employment.
- Agency employees are not employed by the parent insurance company but by the independent contractor agent.
- The job offers a collaborative and supportive team atmosphere, with opportunities for ongoing professional development.
- If you are ready to advance your career as a Customer Service Representative (CSR), click the application button to submit your resume and begin the interview process.