Customer Service Representative (CSR)
Location: Gaithersburg, MD
Job Type: fulltime
Company: Christian Durand - State Farm Agency
Salary: $45000.0 - $90000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) - SummaryThe Customer Service Representative (CSR) is a pivotal member of the team at a leading insurance and financial services agency licensed in multiple regions. In this full-time role based in Gaithersburg, MD, the CSR provides essential support to clients across various insurance domains, including auto, renters, homeowners, life, and business insurance, as well as retirement planning and financial services. The agency's commitment to multilingual service, offering support in English, French, and Spanish, ensures inclusivity and comprehensive client care. As a key point of contact, the Customer Service Representative (CSR) is responsible for fostering positive customer experiences, addressing complex inquiries, and contributing to the agency's growth and retention strategies. Working in Gaithersburg, MD presents an excellent opportunity to engage with a diverse client base in a thriving community, making this position both rewarding and impactful.
Duties & Responsibilities- Act as the primary liaison between clients and the agency, managing inbound and outbound customer inquiries with professionalism and courtesy.
- Resolve customer issues efficiently while maintaining accurate and up-to-date records in compliance with agency standards.
- Assist in developing and executing customer retention strategies aimed at building long-term relationships and maximizing client satisfaction.
- Collaborate with cross-functional teams to ensure a seamless and unified customer experience across all service lines.
- Provide detailed information on a variety of insurance products and financial services, helping clients make informed decisions tailored to their needs.
- Support the on-boarding process for new clients and contribute to ongoing customer education efforts.
- Maintain a thorough understanding of agency protocols, product offerings, and regulatory requirements to ensure compliance and quality service delivery.
- Competitive base salary complemented by performance-based incentives.
- Eligibility for medical insurance for qualified employees.
- Access to a 401(k) retirement savings plan for eligible team members.
- Paid time off, including vacation days and personal/sick leave.
- Comprehensive on-the-job training and opportunities to gain valuable experience in the insurance industry.
- Career advancement and professional growth opportunities within the agency.
- Demonstrated customer service skills, with experience as a Customer Service Representative (CSR) or in a related support role.
- Proficiency in customer satisfaction and customer experience management.
- Exceptional verbal and written communication skills in English; proficiency in French or Spanish is a plus.
- Strong problem-solving skills, patience, and the ability to handle complex or sensitive inquiries.
- Capacity to work on-site as required by the agency.
- Experience in the insurance or financial services industry is advantageous, though not mandatory.
- Minimum educational requirement: high school diploma or equivalent; a college degree is preferred and may enhance candidacy.
- Proactive, detail-oriented, and able to manage multiple tasks efficiently in a fast-paced environment.
- Adaptable and eager to learn new skills related to insurance and financial services.
- Works well independently and as part of a collaborative, cross-functional team.
- Dedicated to providing exceptional service and building meaningful relationships with clients.
- Seeks long-term growth and advancement within the agency.
- This Customer Service Representative (CSR) position offers the chance to develop a rewarding career in a supportive environment focused on professional development and client satisfaction.
- The agency values diversity, offering services in multiple languages to serve a broad client base.
- Onboarding includes comprehensive training and mentorship to help new hires succeed.
- Working in Gaithersburg, MD provides access to a vibrant, multicultural community and opportunities for professional networking.
- All qualified applicants are encouraged to apply for the Customer Service Representative (CSR) position by clicking the application button below and taking the next step toward a fulfilling career in insurance and financial services.
Apply now for the Customer Service Representative (CSR) role to join a dynamic team committed to delivering outstanding service and making a positive impact in the lives of clients.