Customer Service Representative (CSR)
Location: MAPLE GROVE, MN
Job Type: fulltime
Company: Tyler Engquist - State Farm Agency
Salary: $40000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
The Customer Service Representative (CSR) is a critical member of our team, serving as the primary point of contact for clients and playing a vital role in delivering exceptional service. As a Customer Service Representative (CSR), you will help enhance the customer experience for a reputable insurance agency, focusing on providing thoughtful, accurate, and friendly assistance to every client. This full-time role offers an opportunity to develop valuable industry knowledge while working in a professional and supportive team environment. Our agency is committed to fostering growth and professional development, making this an ideal position for individuals who are passionate about helping others and eager to build a meaningful career in the insurance field.
Located in Maple Grove, MN, our agency is known for cultivating a positive work atmosphere where team members are encouraged to expand their skills and advance their careers. Working as a Customer Service Representative (CSR) in Maple Grove offers the chance to connect with a diverse client base, providing solutions that make a tangible difference in people's lives. As an integral part of our agency, you will be empowered to deliver service that exceeds expectations, contributing to the reputation and success of our business while gaining valuable experience in the insurance industry.
In this full-time Customer Service Representative (CSR) role, you will be responsible for responding to client inquiries, managing policy updates, and supporting clients through various aspects of their insurance needs. Your day-to-day interactions will require a focus on accuracy, empathy, and proactive problem-solving. Candidates who excel in communication, attention to detail, and teamwork will thrive in this dynamic position. If you are motivated to succeed, eager to learn, and committed to providing top-tier customer support, we invite you to apply for this rewarding opportunity by clicking the job application button.
Customer Service Representative (CSR) - Summary- Serve as the first point of contact for clients, providing courteous and efficient service
- Utilize excellent communication skills to address customer needs and inquiries
- Support a well-established insurance agency with a focus on client satisfaction
- Contribute to a collaborative team environment that values integrity and professionalism
- Answer incoming phone calls and greet clients in a professional manner
- Establish and maintain positive customer relationships, performing follow-ups as needed
- Provide prompt, accurate, and friendly customer service related to insurance products and policies
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Educate customers about insurance options using a customer-focused, needs-based approach
- Assist clients with policy changes and ensure all documentation is completed accurately
- Collaborate with team members to deliver seamless client experiences
- Maintain confidentiality and adhere to agency and industry compliance standards
- Competitive base salary plus commission
- Quarterly performance bonuses
- PTO including vacation and personal/sick days
- Health insurance reimbursement
- Retirement plan
- Opportunities for professional growth and advancement within the agency
- Valuable experience in a reputable insurance agency environment
- Sales experience preferred (including outside/inside sales, retail sales, or telemarketing)
- Excellent written, verbal, and listening communication skills
- Self-motivated and proactive in problem solving
- Detail-oriented with strong organizational skills
- Ability to work effectively within a team environment
- Strong customer needs assessment and interviewing skills
- Ability to relate to customers and provide tailored solutions
- Property & Casualty license (must be able to obtain)
- Life & Health license (must be able to obtain)
- Possesses a genuine passion for helping people and delivering exceptional customer service
- Demonstrates strong interpersonal and communication skills
- Proactive, organized, and eager to take initiative
- Willingness to learn and pursue relevant insurance licensing, if not already obtained
- Thrives in a collaborative environment and seeks opportunities for ongoing professional growth
- This position is with an independent insurance agency contractor, not directly with the insurance company
- All agency employees must successfully complete applicable licensing and training requirements
- The agency values diversity and is committed to providing an inclusive and welcoming environment for all employees and clients
- Employees of independent contractor agents are not employees of the parent insurance company
If you are ready to take the next step in your customer service career and make an impact as a Customer Service Representative (CSR), apply today by clicking the job application button. We look forward to discovering how your skills and enthusiasm can contribute to our team's success.