Customer Service Representative (CSR)
Location: TERRYTOWN, LA
Job Type: fulltime
Company: Ramona Deculus - State Farm Agency
Salary: $45000.0 - $80000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) Job Description
As a Customer Service Representative (CSR), you will play a pivotal role in delivering exceptional service and building lasting relationships with clients in the insurance sector. This opportunity is with an independent contractor agent for a major insurance brand, offering a dynamic, supportive environment designed to help you thrive and grow within the insurance industry. The role of Customer Service Representative (CSR) is ideal for individuals who are energetic, motivated, and passionate about helping people by providing outstanding customer experiences. Whether you have previous insurance experience or are looking to launch your career in this field, comprehensive training will be provided to equip you with the knowledge and skills necessary to succeed.
Working as a Customer Service Representative (CSR), you will engage with customers through value-based conversations, help them understand their insurance options, and ensure their needs are met with professionalism and care. The position offers a rewarding career path with strong potential for advancement and personal growth. If you are a self-starter who excels in a fast-paced environment and seeks a meaningful role, this could be the perfect fit for you.
As a Customer Service Representative (CSR), you will be responsible for responding promptly and accurately to customer inquiries regarding insurance products, policy details, claims, billing, and more. Your ability to listen attentively and communicate clearly will make a positive impact on clients, fostering trust and loyalty. Additionally, you will play a key role in maintaining up-to-date records, staying informed about product changes, and complying with all regulatory requirements. The position also provides opportunities to develop new skills, gain valuable industry experience, and take on increasing responsibilities as you progress in your career.
The company values teamwork, integrity, and a client-focused approach. As part of a supportive team, you will be encouraged to continuously improve, contribute ideas, and work collaboratively to achieve business goals. The role of Customer Service Representative (CSR) offers competitive compensation, a robust benefits package, and pathways for career advancement. The employment type for this position is full-time, providing stability and growth potential as you develop professionally in the insurance industry.
Join a company that believes in investing in its employees, and take the next step toward a fulfilling career as a Customer Service Representative (CSR). If you are ready to make a difference and provide exceptional service, click the application button to apply now and become an essential part of a high-performing team.
Customer Service Representative (CSR) - Summary- Deliver excellent service and build strong client relationships in the insurance industry
- Engage in value-based conversations to help customers understand their insurance options
- Gain valuable experience and skills with opportunities for growth and advancement
- Establish and nurture customer relationships, following up as needed
- Respond promptly, accurately, and professionally to customer inquiries regarding insurance availability, eligibility, policy changes, claims, and billing
- Educate clients about insurance options using a customer-focused, needs-based review process
- Maintain a strong work ethic and demonstrate a commitment to success daily
- Provide timely and thorough activity reports to the agent
- Keep accurate records and stay current with product changes and industry developments
- Competitive base salary with bonus plan and commission opportunities
- PTO including vacation and personal/sick days
- 401(k) plan for long-term savings
- Valuable on-the-job training and experience
- Growth potential and advancement opportunities within the office
- Bilingual Spanish/English is a plus
- Excellent interpersonal and communication skills—written, verbal, and listening
- Strong people orientation and organizational skills
- Self-motivated and detail-oriented
- Proactive approach to problem-solving
- Dedication to outstanding customer service
- Ability to learn and use computer systems effectively
- Pride in completing work accurately and on time
- Team-oriented and able to multi-task in a dynamic environment
- Property & Casualty license (must be able to obtain)
- Life and Health license (must be able to obtain)
- Commitment to ongoing education and staying current on licensing and technical developments
- Energetic, professional, and motivated self-starter
- Thrives in a fast-paced environment
- Passionate about helping others and delivering remarkable customer experiences
- Interested in growing a career in the insurance industry
- Flexible, adaptable, and eager to learn
- This position is with an independent contractor agent, not with the insurance company directly
- Employment is contingent upon successful completion of licensing requirements and training programs
- Employees of independent contractor agents are not employees of the insurance company
- Selected candidates must remain current with product and technical developments, and fulfill ongoing education requirements
- EEO statement: This employer is an Equal Opportunity Employer and complies with all applicable laws regarding nondiscrimination
Ready to take the next step in your career? Click the application button to apply for the Customer Service Representative (CSR) position and join a team dedicated to making a positive impact each day!