Customer Service Representative (CSR)
Location: LONGMONT, CO
Job Type: fulltime
Company: Wes Parker - State Farm Agency
Salary: $40000.0 - $80000.0 per year
Category: Insurance
Job Description Apply Now
Join a leading insurance agency as a Customer Service Representative (CSR), where you will play a pivotal role in delivering exceptional customer service and supporting the overall success of the organization. As a Customer Service Representative (CSR), you will be the first point of contact for clients, handling inquiries, building strong client relationships, and ensuring satisfaction through professional, timely, and knowledgeable support. This full-time position is based in Longmont, CO, offering the opportunity to develop your career within a reputable agency environment known for its commitment to customer care and professional growth.
The Customer Service Representative (CSR) role is ideal for individuals who are passionate about helping others, possess strong communication skills, and excel at problem-solving. Working as a Customer Service Representative (CSR) in Longmont, CO, you will have the opportunity to interact with a diverse client base, addressing questions about insurance options, policy coverage, billing, and claims. You will also have the chance to contribute to the agency's sales efforts by educating clients on available products and helping them make informed decisions to best protect their assets and families.
This Customer Service Representative (CSR) position offers a collaborative, team-oriented environment where your contributions will be valued and your professional development supported. The agency fosters a culture that prioritizes customer satisfaction, ethical practices, and continuous improvement. As you grow in your role as a Customer Service Representative (CSR), you will gain valuable experience in the insurance industry and have the opportunity to advance your skills through training and mentorship programs.
Working in Longmont, CO, provides the added benefit of being part of a vibrant community with a strong local presence and a positive business environment. The location offers a supportive atmosphere that values both professional and personal growth as a Customer Service Representative (CSR).
Customer Service Representative (CSR) - Summary- Serve as the primary point of contact for clients, providing superior customer service and support.
- Assist with insurance policy inquiries, changes, billing questions, claims submissions, and coverage explanations.
- Build and maintain strong relationships with customers to foster loyalty and satisfaction.
- Support sales initiatives by educating clients about insurance products and options.
- Answer incoming phone calls and greet clients in a professional, friendly manner.
- Establish and nurture customer relationships through consistent follow-up and attentive service.
- Provide prompt and accurate responses to client inquiries regarding insurance availability, eligibility, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused, needs-based review process to educate clients about insurance options and guide them to appropriate coverage.
- Document client interactions and maintain accurate records in accordance with agency policies.
- Coordinate with team members to ensure seamless delivery of services and support for all customers.
- Remain up to date on insurance product offerings, compliance requirements, and industry best practices.
- Competitive wage structure with opportunities for bonus incentives.
- Comprehensive medical, dental, and vision insurance plans.
- Paid time off (PTO) to support work-life balance.
- Retirement plan options for long-term financial security.
- Standard office work hours, Monday through Friday.
- Prior sales experience (such as inside or outside sales, retail sales, or telemarketing) is preferred but not required.
- Excellent communication skills, including written, verbal, and active listening abilities.
- Self-motivated with a strong attention to detail and a proactive approach to problem solving.
- Ability to work effectively in a collaborative team environment.
- Demonstrated ability to assess customer needs and conduct effective interviews.
- Strong interpersonal skills to relate to customers and provide empathetic service.
- Ability to obtain Property & Casualty and Life & Health insurance licenses, as required by state regulations.
- Enthusiastic about delivering top-tier customer service as a Customer Service Representative (CSR).
- Comfortable navigating multiple tasks and prioritizing customer needs in a fast-paced office environment.
- Adaptable and eager to learn about new insurance products, regulations, and client service strategies.
- Values teamwork and contributes to a positive, supportive workplace culture.
- Committed to ongoing professional development and compliance with all licensing and training requirements.
- This position is with an independent contractor agent of a major insurance provider, not directly with the parent insurance company.
- Employees must successfully complete all applicable licensing requirements and training programs.
- Employment is contingent upon meeting all legal and regulatory guidelines.
- Equal opportunity employment practices are strictly observed.
- Apply now by clicking the job application button and take the next step in your career as a Customer Service Representative (CSR).
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.