Customer Service Representative (CSR)
Location: Tempe, AZ
Job Type: Contract
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
Join a dynamic team as a Customer Service Representative (CSR) and play a vital role in delivering exceptional customer support and satisfaction. As a Customer Service Representative (CSR), you will serve as the first point of contact for customers, addressing inquiries, resolving complaints, and providing detailed information about company products and services. This full-time opportunity offers a chance to work in a collaborative, team-oriented environment where your communication skills and customer-focused mindset will be highly valued. If you are eager to contribute to a reputable organization and advance your customer service career, we encourage you to apply by clicking the job application button.
As a Customer Service Representative (CSR), you will be responsible for handling a variety of customer interactions via different communication channels. Your day-to-day activities will involve engaging with customers to resolve service or billing issues, processing merchandise exchanges and refunds, and initiating proactive outreach regarding claim investigations. Your ability to accurately document customer interactions and escalate complex issues to the appropriate departments will be essential to maintaining high levels of customer satisfaction and operational efficiency.
With your experience in customer service, strong verbal and written communication skills, and proficiency in computer applications, you will be well-prepared to manage customer concerns with professionalism and care. The Customer Service Representative (CSR) role is ideal for individuals who thrive in fast-paced settings, value detail-oriented work, and are committed to building positive relationships with both customers and colleagues. This position offers a competitive compensation package, comprehensive benefits, and opportunities for growth within an industry-leading organization.
Working as a Customer Service Representative (CSR) in Tempe, AZ, provides the advantage of being part of a vibrant business community with a supportive team culture. The organization is recognized for its inclusive environment, dedication to employee development, and a strong commitment to excellence in service. By joining this team, you will benefit from a close-knit work environment, access to training and development opportunities, and the satisfaction of making a positive impact on customers every day.
The company’s mission centers on providing outstanding service while fostering a respectful, diverse, and collaborative workplace. As a Customer Service Representative (CSR), you will be empowered to contribute ideas, take initiative in problem-solving, and participate in continuous improvement initiatives. Your role will be crucial in upholding the company’s reputation for quality service and customer care.
Comprehensive benefits include medical, dental, vision, and life insurance, along with participation in an Employee Stock Ownership Program. The organization has earned recognition as a Best of Staffing® Client and Talent Award winner multiple years in a row, reflecting its commitment to both client and employee satisfaction. By joining this organization as a Customer Service Representative (CSR), you will have the opportunity to grow professionally, contribute to a team-oriented culture, and make a meaningful difference in the customer experience.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
Customer Service Representative (CSR) - Summary- Serve as the primary point of contact for customer inquiries and concerns
- Deliver prompt, accurate, and courteous service to customers
- Foster positive relationships and uphold company standards for customer care
- Engage with customers to resolve service or billing issues, including merchandise exchanges, refunds, and bill adjustments
- Initiate proactive contact with customers regarding claim investigations and required adjustments
- Escalate unresolved issues to appropriate departments for further review
- Maintain accurate and detailed records of all customer interactions, inquiries, complaints, and resolutions
- Utilize computer applications to document and track customer information efficiently
- Competitive compensation package
- Comprehensive benefits including medical, dental, vision, and life insurance
- Employee Stock Ownership Program
- Opportunity to advance within an industry-leading organization
- Team-oriented and supportive work culture
- High school diploma or GED preferred
- Minimum of 2 years of experience in a customer service role
- Strong verbal and written communication skills
- Excellent attention to detail and organizational skills
- Proficiency with computer applications, such as MS Outlook and data entry software
- Ability to manage time independently and accurately document interactions
- Demonstrates professionalism and a customer-focused attitude
- Thrives in collaborative, team-oriented environments
- Adapts well to fast-paced and dynamic workloads
- Is eager to learn, grow, and contribute to continuous improvement
- Values diversity, inclusiveness, and mutual respect
- Recognized as a Best of Staffing® Client and Talent Award winner for multiple consecutive years
- Organization values employee development and advancement opportunities
- Strong commitment to equal opportunity and compliance with all applicable employment laws
- Located in a vibrant business community with access to professional growth and networking
If you are ready to take the next step in your customer service career and join a reputable organization as a Customer Service Representative (CSR), click the job application button to apply now and become part of a team dedicated to excellence in service!