Customer Service Representative (CSR)
Location: Huntsville, TX
Job Type: fulltime
Company: Diana Barnes - State Farm Agency
Salary: $15.0 - $15.0 per hour
Category: Customer Service
Job Description Apply Now
The Customer Service Representative (CSR) plays a vital role in supporting a well-established insurance agency. As a key member of the customer support team, the Customer Service Representative (CSR) is responsible for delivering a positive experience to every client, ensuring that all inquiries are addressed efficiently and with professionalism. This full-time opportunity offers individuals the chance to contribute to a respected insurance agency, providing essential customer care and administrative support to both new and existing policyholders.
Working as a Customer Service Representative (CSR) in Huntsville, TX, you will have the opportunity to enhance your customer care skills while working in a supportive and growth-oriented environment. The agency is committed to fostering a team atmosphere where every Customer Service Representative (CSR) can develop professionally, contribute meaningfully, and help uphold the agency’s reputation for outstanding service. Huntsville, TX, is a vibrant community, offering a welcoming environment for professionals to thrive and grow their careers in the insurance industry.
As a Customer Service Representative (CSR), your daily responsibilities will include answering phones, greeting clients, and establishing lasting relationships with customers. You will play an integral part in maintaining client satisfaction by responding to inquiries regarding insurance policies, eligibility, coverage, billing, and changes. Your role will also involve following up with customers as needed to ensure their needs are fully met, and providing clear, accurate information about products and services. The Customer Service Representative (CSR) is also tasked with conducting policy changes, handling claim submissions, and clarifying billing details, always ensuring each customer feels valued and supported.
The Customer Service Representative (CSR) position offers valuable experience and growth opportunities within the agency. You will receive hourly pay and have the chance to advance as you demonstrate your abilities and commitment to exceptional service. The agency values initiative, reliability, and a proactive approach to problem-solving, making this an ideal role for individuals who are self-motivated and eager to make a positive impact on customer experiences.
To succeed as a Customer Service Representative (CSR), candidates should possess excellent communication skills, both written and verbal, and the ability to listen actively to customers’ needs. A background in sales, whether as an inside or outside sales representative, retail sales associate, or telemarketing, is preferred but not required. Attention to detail, a proactive mindset, and the ability to work collaboratively within a team are essential attributes for success in this role. Additionally, candidates must be able to assess customer needs accurately, conduct effective interviews, and relate easily to clients from diverse backgrounds.
The Customer Service Representative (CSR) is a critical part of the agency team and serves as a primary point of contact for clients. By joining the agency, you will enhance your skills and contribute to a positive organizational culture. If you are motivated to succeed and see yourself making a difference in this role, you are encouraged to submit your application today. Click the application button to take the next step in your career as a Customer Service Representative (CSR).
This position is with an independent contractor agent affiliated with a leading insurance provider. Employees of this agency must successfully complete any applicable licensing requirements and training programs. Please note that employees of independent agents are not employees of the parent insurance company.
Customer Service Representative (CSR) - Summary- Serve as the first point of contact for clients
- Deliver prompt, accurate, and friendly service
- Support the daily operations of a reputable insurance agency
- Foster positive relationships with policyholders
- Work collaboratively with team members to meet agency goals
- Answer incoming phone calls and greet clients professionally
- Establish and maintain customer relationships
- Follow up with clients as needed to ensure satisfaction
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarifications
- Conduct effective interviews to assess customer needs
- Support policy changes and process client requests accurately
- Demonstrate proactive problem-solving skills in all customer interactions
- Maintain a high standard of service to inspire customer loyalty
- Competitive hourly pay
- Valuable professional experience in the insurance industry
- Opportunities for growth and advancement within the agency
- Excellent written, verbal, and listening communication skills
- Sales experience preferred (inside sales, outside sales, retail sales, or telemarketing)
- High attention to detail and organizational skills
- Self-motivated and proactive approach to work
- Ability to work effectively in a team environment
- Strong interpersonal skills and the ability to relate to customers
- Willingness to complete any required licensing and training
- Friendly, approachable, and customer-focused
- Strong communicator with a helpful, solution-oriented mindset
- Driven to provide exceptional service and support to clients
- Interested in developing a career within the insurance industry
- Quick learner who adapts easily to new tasks and procedures
- This is a position with an independent contractor agent, not directly with the insurance parent company
- Employees must meet applicable licensing and training requirements
- The agency is committed to providing an inclusive, supportive work environment
- All qualified candidates are encouraged to apply by clicking the job application button
EEO Statement: This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.