Customer Service Representative (CSR)
Location: RENTON, WA
Job Type: fulltime
Company: Areesa Bourdon - State Farm Agency
Salary: $48000.0 - $75000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) - Summary
As a Customer Service Representative (CSR), you will play a pivotal role in supporting clients by providing outstanding service, ensuring customer satisfaction, and helping the agency build lasting relationships. This full-time position is ideal for individuals who thrive in dynamic environments and are eager to develop their professional skills within the insurance sector. Working as a Customer Service Representative (CSR) offers the opportunity to gain valuable industry experience, enjoy competitive salary and benefits, and pursue career growth in a collaborative and supportive setting. The agency values team members who are passionate about customer care, detail-oriented, and proactive in problem solving. If you are motivated to drive positive customer experiences and are interested in advancing your career, this could be the perfect opportunity for you.
Duties & Responsibilities- Establish and maintain strong relationships with customers, ensuring all interactions are positive and solutions-oriented.
- Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Educate customers about available insurance products using a needs-based review process, helping them make informed decisions.
- Demonstrate a high level of professionalism and commitment to exceptional customer service in every interaction.
- Follow up with customers as needed to provide ongoing support and ensure satisfaction with products and services.
- Maintain detailed and timely activity reports for management review.
- Collaborate effectively with team members to meet agency goals and create a positive work environment.
- Remain current with product changes, licensing requirements, technical developments, and continuing education as required by state and agency guidelines.
- Competitive base salary, with opportunities for bonuses and commissions based on performance.
- PTO including sick days, wellness days, and paid federal holidays to support work-life balance.
- Comprehensive health benefits package including medical, dental, and vision coverage.
- Access to valuable on-the-job training and industry experience to support your career development.
- Opportunities for advancement and professional growth within the agency.
- Bilingual English/Spanish skills are a plus, but not required.
- Excellent communication skills, including written, verbal, and listening abilities.
- Strong interpersonal and organizational skills.
- Ability to work effectively in both individual and team settings.
- Self-motivated, proactive, and able to multi-task in a fast-paced environment.
- Attention to detail and a commitment to completing tasks accurately and promptly.
- Comfort with computer functions and willingness to learn new technologies as needed.
- Commitment to exceptional customer service and problem-solving.
- Must be able to obtain Property & Casualty license, as well as Life and Health license (training and support provided if not already licensed).
- Willingness to stay up-to-date with industry developments and licensing requirements through continuous education.
- Energetic, enthusiastic, and eager to help others.
- Motivated self-starter who thrives in a vibrant, team-oriented environment.
- Dedicated to building meaningful relationships with customers and delivering value in every interaction.
- Proactive in seeking solutions and contributing ideas to improve customer experiences and agency performance.
- Adaptable to changing priorities and ready to take on new challenges as the agency grows.
- This position offers a rewarding opportunity to advance your career in the insurance industry while making a positive impact on customers' lives.
- Selected candidates will receive comprehensive training to ensure success in the role and support in obtaining necessary licenses.
- The agency encourages ongoing professional development and recognizes exceptional performance with opportunities for advancement.
- All employees must meet applicable licensing and training standards as set forth by the agency and regulatory authorities.
- This position is with an independent contractor agent and not directly with the parent insurance company. Employees of the agency are not employees of the parent company.
- We are committed to a diverse and inclusive workplace and encourage all qualified applicants to apply by clicking the job application button.
If you see yourself excelling in the Customer Service Representative (CSR) role and are ready to take the next step in your career, please click the job application button to apply. We look forward to reviewing your application and exploring your fit for the team!