Customer Service Representative (CSR)
Location: Ft. Lauderdale, FL
Job Type: fulltime
Company: Kim Nava - State Farm Insurance Agency
Salary: $40000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) - Full-Time
As a Customer Service Representative (CSR), you will play a pivotal role in delivering an exceptional customer experience for an established insurance agency. This full-time position offers you the opportunity to join a dynamic team dedicated to supporting clients and ensuring their insurance needs are met. Whether you are experienced in insurance or new to the industry, this role provides comprehensive training for individuals with the right skills and drive.
In the Customer Service Representative (CSR) position, you will engage with customers, address their questions, and facilitate seamless interactions related to insurance services. Your responsibilities will focus on building and maintaining strong relationships through clear, value-based communications. You will support clients with inquiries about insurance availability, eligibility, coverages, policy changes, claims, and billing. By educating clients on insurance options and proactively addressing their needs, you will contribute to the agency's continued growth and success.
Working as a Customer Service Representative (CSR), you will be empowered to use your interpersonal and organizational skills to deliver prompt and friendly service. You will be joining a fast-paced environment where self-motivation and a commitment to accuracy are highly valued. This role is ideal for individuals who are detail-oriented, enjoy problem-solving, and thrive in team settings. Your ability to multi-task and provide timely reporting will ensure you are an indispensable part of the agency's day-to-day operations.
Located in Florida, this role offers the benefit of working in a vibrant and diverse community, giving you the chance to serve a wide range of clients. The agency is committed to supporting your professional growth and development, providing access to ongoing education and the opportunity to earn valuable industry experience. This full-time position is designed to reward initiative, dedication, and a customer-centric approach to service.
If you are ready to take the next step in your career and are passionate about making a positive difference for customers, we encourage you to apply for the Customer Service Representative (CSR) position by clicking the job application button. We look forward to learning more about how you can contribute to our team and help us deliver outstanding service every day.
Customer Service Representative (CSR) - Summary- Full-time position supporting an insurance agency in Florida
- Focus on delivering exceptional customer service and support
- Opportunity for professional growth and valuable industry experience
- Comprehensive training available for candidates with the right skills
- Establish and nurture customer relationships through responsive communication and follow-up
- Provide prompt, accurate, and friendly customer service for insurance-related inquiries
- Educate clients on insurance options using a needs-based review process
- Handle policy changes, claims submissions, billing clarifications, and coverage questions
- Maintain a strong work ethic and a commitment to daily success
- Prepare comprehensive activity reports for agency management
- Stay current on industry product changes, licensing, and continuing education
- Work collaboratively within a team environment to meet agency goals
- Base salary with bonus opportunities
- PTO including personal and sick days
- Paid holidays (up to six days annually)
- Time and a half for applicable hours
- Health insurance reimbursement
- Access to ongoing training and valuable professional experience
- Ability to obtain Florida 4-40 or 2-20 insurance license (licensing support provided)
- Bilingual English/Spanish skills are a plus
- Strong interpersonal and communication skills (verbal, written, and listening)
- People-oriented with strong organizational skills
- Self-motivated and proactive problem solver
- Detail-oriented and dedicated to accurate, timely work
- Ability to multi-task and function effectively in a team environment
- Commitment to ongoing learning and professional development
- Energetic and motivated self-starter who thrives in a fast-paced environment
- Demonstrates pride in work quality and accuracy
- Dedicated to delivering outstanding customer service at all times
- Adaptable, flexible, and eager to learn new skills
- Interested in building a long-term career in insurance customer service
- This position is with an independent contractor insurance agency, not with State Farm Insurance Companies
- Selected candidates must complete all licensing and training requirements as determined by the agency
- All agency employees are employed by the independent contractor agent, not by State Farm
- The agency is committed to equal employment opportunity and encourages candidates from all backgrounds to apply
If you are motivated to succeed and can see yourself thriving as a Customer Service Representative (CSR), we invite you to apply now by clicking the job application button. Take the next step in your career and become a valued member of our team!