Customer Service Representative (CSR)
Location: DARIEN, CT
Job Type: fulltime
Company: Jim Rottkamp - State Farm Agency
Salary: $45000.0 - $80000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) – Job Description
As a Customer Service Representative (CSR), you will play a pivotal role in delivering an outstanding customer experience while supporting the day-to-day operations of an established insurance agency. This full-time opportunity is ideal for individuals seeking a rewarding position in a dynamic, client-focused environment. As a valued member of the team, you will receive comprehensive training to help you succeed, even if you do not have prior experience in the insurance industry. The company is committed to fostering a supportive and inclusive workplace, providing a platform for personal growth and career advancement in the thriving insurance sector.
The Customer Service Representative (CSR) role is perfect for energetic, motivated self-starters who excel in fast-paced settings and value client engagement. Your primary responsibilities will revolve around developing meaningful relationships with customers, providing prompt and accurate service, and supporting the agency’s goals through effective communication and problem-solving. You’ll be empowered to educate clients about insurance products and coverage options, ensuring they receive personalized support tailored to their unique needs.
As a Customer Service Representative (CSR), you will be responsible for managing and resolving customer inquiries regarding policies, claims, billing, and changes in coverage. Utilizing your strong interpersonal and organizational skills, you will help customers navigate insurance solutions and maintain the agency’s commitment to service excellence. This role is instrumental in driving client satisfaction and agency growth, making it a valuable stepping stone for those interested in long-term career opportunities within the insurance industry.
Working as a Customer Service Representative (CSR) offers numerous benefits, including a competitive base salary, monthly sales bonuses, unlimited vacation time, and access to a 401(k) retirement plan with company match. As you gain experience and demonstrate success, you may also enjoy flexible scheduling and opportunities for advancement within the organization. The company values professional development and encourages employees to pursue continuing education and licensure to stay current with industry trends and regulations.
The team is seeking individuals who are dedicated to customer service, detail-oriented, and eager to learn. You should be comfortable managing multiple tasks simultaneously, collaborating with colleagues, and proactively addressing customer needs. A strong work ethic, a commitment to accuracy, and the ability to provide timely, thorough activity reports are essential for success in the Customer Service Representative (CSR) position. If you possess excellent communication skills and a passion for helping others, this could be the perfect career move for you.
Applicants should be prepared to obtain Property & Casualty and Life & Health insurance licenses as required by the position. The company will support your training and licensing process, ensuring you have the knowledge and credentials needed to excel in your role. You will also be expected to keep up-to-date with product changes, technical developments, and ongoing education requirements to maintain your professional edge.
This Customer Service Representative (CSR) position is with an independent insurance agency, offering a unique chance to build meaningful client relationships and contribute to business success. Employees must be able to complete all required licensing and training programs. The agency is an equal opportunity employer and is committed to diversity, equity, and inclusion in the workplace.
If you are ready to launch your career as a Customer Service Representative (CSR), click the job application button to submit your resume and take the next step toward joining a forward-thinking organization dedicated to service excellence and professional development.
Customer Service Representative (CSR) - Summary- Client-facing role within an established insurance agency
- Responsible for providing outstanding customer service and support
- Full-time opportunity with comprehensive training provided
- Ideal for motivated, detail-oriented self-starters
- Establish and nurture relationships with customers, following up as needed
- Deliver prompt, accurate, and friendly service to clients
- Respond to inquiries about insurance coverage, eligibility, policy changes, claims, billing, and more
- Educate clients about insurance options using a needs-based approach
- Maintain a strong work ethic and a commitment to success
- Provide timely and thorough activity reports
- Collaborate with team members to achieve agency objectives
- Competitive base salary
- Monthly sales bonuses
- Unlimited vacation time
- 401(k) plan with company match
- Flexible scheduling available after training
- Opportunities for professional growth and advancement
- Excellent interpersonal and communication skills
- Organizational and time-management abilities
- Proactive problem-solving skills
- Strong attention to detail and accuracy
- Self-motivated and able to work in a team environment
- Ability to multi-task and manage competing priorities
- Proficiency in learning computer functions
- Willingness to obtain Property & Casualty and Life & Health insurance licenses
- Commitment to ongoing education and professional development
- Passionate about delivering exceptional customer service
- Energetic and eager to contribute to agency growth
- Thrives in a fast-paced, team-oriented setting
- Demonstrates a positive attitude and strong work ethic
- This position is with an independent insurance agent, not directly employed by the parent insurance company
- Employment is contingent upon successful completion of licensing requirements and training programs
- The agency is an equal opportunity employer committed to diversity and inclusion
- Apply today by clicking the job application button to start your journey as a Customer Service Representative (CSR) and make a positive impact on clients’ lives