Customer Service Representative (CSR)
Location: CLIFFSIDE PARK, NJ
Job Type: fulltime
Company: Glenn Bartlett - State Farm Agency
Salary: $40000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) - Summary
The Customer Service Representative (CSR) role is an integral part of an insurance agency team, responsible for delivering outstanding service to clients and supporting agency growth. This position is ideal for individuals who are motivated, proactive, and dedicated to providing high-quality client experiences. As a CSR, you will engage with clients, answer inquiries, and guide them through insurance options using a value-driven approach. The role offers a dynamic environment where you can develop professionally and contribute to the agency's continued success. Working as a Customer Service Representative (CSR), you will have the opportunity to advance your career and expand your skills through hands-on experience and ongoing training.
Duties & Responsibilities- Establish and nurture customer relationships through effective communication and timely follow-up.
- Deliver prompt, accurate, and friendly customer service, which includes responding to questions about insurance products, eligibility, coverage options, policy changes, claim submissions, billing, and transfers.
- Educate clients on insurance offerings and guide them through the decision-making process using a needs-based, customer-focused approach.
- Maintain a strong work ethic and demonstrate commitment to achieving team and personal goals daily.
- Provide thorough activity reports to the agent, ensuring all actions and communications are properly documented.
- Stay current with changes in insurance products, licensing requirements, and technical developments through ongoing education and training.
- Support the agency’s growth objectives by identifying opportunities to cross-sell or upsell insurance products based on customer needs.
- Collaborate effectively as part of a team to deliver a consistent, high-quality customer experience.
- Utilize computer systems and agency software to manage client information with accuracy and confidentiality.
- Competitive base salary with opportunities for performance-based bonuses.
- PTO (Paid Time Off), including vacation and personal/sick days.
- Comprehensive health insurance coverage.
- Retirement plan to support long-term financial security.
- Structured training and professional development programs.
- Valuable industry experience and exposure to insurance operations.
- Clear growth potential and opportunities for advancement within the agency setting.
- Bilingual proficiency in English and Spanish is preferred but not required.
- Strong interpersonal and communication skills (verbal, written, and listening).
- People-oriented mindset and a passion for delivering excellent service.
- Exceptional organizational and multitasking abilities.
- Self-motivated, detail-oriented, and proactive in problem solving.
- Commitment to accuracy, timeliness, and thoroughness in work completion.
- Ability to work collaboratively in a team environment.
- Demonstrated ability to learn and adapt to new computer functions and agency software.
- Willingness to provide timely and comprehensive activity updates to the agency team.
- Must be able to obtain Property & Casualty license and Life & Health license within required timeframes.
- Commitment to ongoing professional development and maintaining current knowledge of insurance products and regulations.
- Energetic, enthusiastic, and eager to learn and grow within the insurance industry.
- Demonstrates initiative and a strong desire to succeed in a fast-paced, client-focused environment.
- Values accuracy, integrity, and professionalism in every customer interaction.
- Adaptable to changing priorities and capable of handling multiple tasks efficiently.
- Enjoys working with diverse clients and supporting their insurance needs with care and attention to detail.
- Committed to personal and professional development through continuous learning and training.
- This position is offered by an independent contractor agent affiliated with a leading insurance brand, providing the opportunity to work in a well-established agency setting.
- Employment is contingent upon successful completion of any applicable licensing requirements and training programs.
- Employees of independent contractor agents are not employees of the parent insurance company and are hired directly by the agency owner.
- Equal Employment Opportunity compliance is strictly observed in all hiring and employment practices.
- The agency is dedicated to fostering an inclusive, collaborative, and supportive environment for all team members.
- If you are driven to make a difference and ready to advance your career as a Customer Service Representative (CSR), we encourage you to apply now by clicking the job application button and take the next step toward a rewarding future in the insurance industry.