Customer Service Representative (CSR)
Location: FAIRLAWN, OH
Job Type: fulltime
Company: Chad Sokolowski - State Farm Agency
Salary: $35360.0 - $40000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) - Summary
The Customer Service Representative (CSR) plays a vital role in supporting an independent insurance agency’s day-to-day operations. As a CSR, you will be responsible for fostering strong relationships with clients, providing outstanding service, and supporting business growth through value-driven conversations. This full-time position offers significant opportunities for skill development and career advancement within the insurance industry. By joining our team, you will become an essential contributor to a professional, high-energy environment where delivering remarkable customer experiences is at the core of everything we do. Working in this role, you will have the chance to learn new skills, obtain valuable industry certifications, and grow alongside a supportive team dedicated to your success. For candidates seeking purposeful work and meaningful career progression, the Customer Service Representative (CSR) position is an excellent entry point into the insurance sector.
Duties & Responsibilities- Establish and maintain positive customer relationships, ensuring all client needs are addressed promptly and professionally.
- Respond to customer inquiries regarding insurance product availability, coverage options, policy changes, claims, billing, and eligibility with accuracy and clarity.
- Educate customers on insurance offerings through needs-based review processes, helping clients understand and select the best coverage for their circumstances.
- Follow up with customers as needed to ensure ongoing satisfaction and retention.
- Demonstrate a strong work ethic and commitment to meeting daily, weekly, and monthly goals.
- Collaborate with team members to deliver exceptional customer service in a fast-paced, supportive environment.
- Initiate and complete timely and thorough activity reports for management and agent review.
- Proactively identify solutions to customer concerns and resolve issues efficiently to promote customer satisfaction.
- Stay current with product updates, licensing requirements, and industry best practices through ongoing training and professional development.
- Competitive salary structure with opportunities for performance-based bonuses.
- Paid time off, including vacation and personal/sick days.
- On-the-job training and valuable experience in the insurance industry.
- Opportunities for career advancement and professional growth within the agency.
- Excellent interpersonal skills with the ability to connect with clients and team members.
- Strong communication skills, both written and verbal, with active listening abilities.
- People-oriented and able to thrive in a collaborative, team-based environment.
- Highly organized and detail-oriented, with a proactive approach to problem-solving.
- Self-motivated and committed to achieving personal and team goals.
- Competence in learning and utilizing computer systems for daily tasks.
- Ability to manage multiple priorities effectively and meet deadlines.
- Demonstrated pride in delivering accurate, timely work.
- Willingness to learn and adapt to product changes and regulatory requirements.
- Must be able to obtain Property & Casualty license and Life & Health license; training and support for licensing are provided.
- Commitment to ongoing professional education and remaining current with industry developments.
- Energetic, motivated self-starter with a desire to help others and contribute to business growth.
- Enjoys interacting with customers and building positive relationships.
- Thrives in a fast-paced, goal-oriented environment.
- Dedicated to delivering exceptional customer service and exceeding expectations.
- Open to training and eager to pursue a rewarding career in the insurance sector.
- This Customer Service Representative (CSR) position is with an independent insurance agency and not directly with any national insurance company.
- Employment is contingent upon successfully completing all applicable licensing requirements and training programs.
- The agency is committed to fostering an inclusive, diverse, and equitable workplace.
- All qualified applicants are encouraged to apply. The agency is an Equal Opportunity Employer (EEO).
- To take the next step, click the job application button and submit your resume for consideration.
Join our team as a Customer Service Representative (CSR) and embark on a fulfilling path toward professional growth and meaningful customer impact. Apply today to become part of a dynamic and supportive insurance agency!