Customer Service Representative (CSR)
Location: PARK RAPIDS, MN
Job Type: fulltime
Company: Marie Luetmer - State Farm Agency
Salary: $40000.0 - $60000.0 per year
Category: Customer Service
Job Description Apply Now
Are you passionate about creating an exceptional customer experience and eager to build meaningful relationships with clients? We are seeking a dedicated Customer Service Representative (CSR) to join our team and play a vital role in supporting the daily operations of a well-established insurance agency. As a Customer Service Representative (CSR), you will be the first point of contact for clients, delivering top-notch service and ensuring customer satisfaction. This full-time opportunity offers the chance to work in a collaborative, supportive environment that values professional growth and development.
As a Customer Service Representative (CSR), your primary focus will be on delivering an outstanding client experience through proactive communication and a customer-focused approach. You will be responsible for handling a wide range of client interactions, from answering inquiries about insurance products to managing policy changes and assisting with claims. Your role is essential in strengthening client relationships and contributing to the agency’s overall success. Working as a Customer Service Representative (CSR) allows you to develop valuable skills in communication, problem-solving, and insurance industry knowledge, supporting both your immediate success and long-term career aspirations.
This full-time position offers a dynamic and engaging work environment with opportunities for advancement, ongoing training, and professional development. The agency is committed to fostering a positive culture that encourages teamwork, personal growth, and a commitment to excellence in customer service. Located in Park Rapids, MN, you will enjoy the benefits of working in a friendly community with a strong sense of local support and pride. If you are motivated, detail-oriented, and eager to make a positive impact, we encourage you to apply for the Customer Service Representative (CSR) position today by clicking the job application button.
Customer Service Representative (CSR) - Summary- Serve as the first point of contact for clients, providing exceptional customer service and support.
- Promote a positive agency reputation through professionalism and a customer-focused attitude.
- Support the agency’s mission of delivering high-quality insurance solutions and building lasting client relationships.
- Respond promptly to client inquiries via phone, email, and in-person interactions.
- Greet clients warmly and establish strong customer relationships.
- Assist clients with questions regarding insurance availability, eligibility, and coverage options.
- Process policy changes, transfers, and claim submissions efficiently and accurately.
- Clarify billing information and resolve any related concerns.
- Educate clients about available insurance products using a needs-based review process.
- Follow up with customers as necessary to maintain satisfaction and address evolving needs.
- Collaborate with team members to achieve agency goals and maintain high service standards.
- Competitive starting salary, with additional opportunities for commissions and bonuses based on performance.
- 401(k) matching program for retirement savings.
- Health insurance stipend to support your well-being.
- Paid time off and parental leave for work-life balance.
- Opportunities for advancement within the agency.
- Participation in company events and celebrations.
- Comprehensive training and ongoing professional development.
- Preferred experience in sales, customer service, or a related field.
- Excellent written, verbal, and listening communication skills.
- Strong attention to detail and organizational abilities.
- Self-motivated, proactive, and adept at problem-solving.
- Ability to work effectively as part of a team and independently.
- Capable of assessing customer needs and conducting effective interviews.
- Demonstrated ability to relate to clients empathetically and professionally.
- Property Casualty license (or willingness and ability to obtain within 90 days of hire).
- Life and Health license (or willingness and ability to obtain within 90 days of hire).
- Must successfully complete a background check as part of the hiring process.
- Passionate about helping people and committed to delivering excellent customer service.
- Confident, approachable, and eager to learn about insurance products and services.
- Driven to achieve personal and team goals in a supportive work environment.
- Comfortable handling multiple tasks and adapting to changing priorities.
- Interested in building a rewarding career with advancement potential.
- This position is with an independent contractor agent representing a well-known insurance provider.
- Employees must successfully complete all applicable licensing requirements and training programs.
- Employment is not with the insurance company itself, but with the agency owner as an independent contractor.
- Equal opportunity employer committed to diversity and inclusion in the workplace.
If you are ready to take the next step in your customer service career and join a respected agency as a Customer Service Representative (CSR), we invite you to apply now by clicking the job application button. Join us in making a difference in the lives of our clients and community.