Customer Service Representative (CSR)
Location: San Antonio, TX
Job Type: Temporary
Company: Staffing Management Group
Category: Customer Service
Job Description Apply Now
The Customer Service Representative (CSR) role is a cornerstone position within organizations that prioritize exceptional client support and service excellence. This position is designed for individuals who are passionate about resolving customer inquiries, fostering positive relationships, and ensuring that clients receive timely and accurate assistance. As a Customer Service Representative, you will play a vital role in maintaining the reputation and operational success of the company by serving as the primary point of contact for customers across a variety of channels, including phone, email, and online chat.
As an integral part of the customer experience team, the Customer Service Representative (CSR) will work to address customer questions, resolve product or service concerns, and provide information about company offerings. The goal is to ensure that each customer interaction is handled with professionalism, empathy, and efficiency, thereby supporting customer retention and satisfaction. This role requires strong communication skills, a problem-solving mindset, and a commitment to upholding the company's standards of service quality.
Customer Service Representatives are often the first point of contact for customers. Their ability to listen attentively, communicate clearly, and respond promptly to inquiries is essential. They are responsible for maintaining accurate records of customer interactions and transactions, following up on outstanding issues, and escalating complex matters to the appropriate departments when necessary. The position requires adaptability, as representatives must manage a variety of tasks and shift priorities to meet evolving customer needs and business objectives.
Applicants for the Customer Service Representative (CSR) role should be prepared to participate in a comprehensive orientation and training program. This structured onboarding process ensures that new representatives are equipped with the knowledge, tools, and resources needed to perform their duties effectively. Training typically covers core company policies, product or service details, customer relationship management (CRM) systems, and best practices for professional communication.
Upon successful completion of training, Customer Service Representatives are expected to demonstrate proficiency in handling customer interactions, utilizing company systems, and adhering to established protocols. Ongoing professional development opportunities are often provided to support continuous improvement and career advancement within the customer service field.
Customer Service Representative (CSR) - Summary- Serve as the primary point of contact for customer inquiries and support requests
- Deliver timely, accurate, and courteous service to clients
- Participate in a structured orientation and training program prior to assignment
- Contribute to the company’s reputation for service excellence and customer satisfaction
- Respond to customer inquiries via phone, email, and online chat
- Resolve product, service, or billing issues by clarifying the customer’s concern, determining the cause, and selecting the best solution
- Document customer interactions, transactions, and feedback accurately in company systems
- Follow up with customers to ensure their issues are fully resolved and their experience meets company standards
- Escalate unresolved or complex issues to the appropriate internal teams as needed
- Stay up-to-date on company products, services, and policies to provide informed assistance
- Collaborate with colleagues and management to improve processes and customer outcomes
- Competitive compensation package (details provided during the interview process)
- Structured training and ongoing professional development
- Opportunities for advancement within the organization
- Supportive work environment focused on teamwork and mutual respect
- High school diploma or equivalent required; additional education or certifications a plus
- Strong verbal and written communication skills
- Proficient computer and typing abilities, including familiarity with CRM software
- Excellent problem-solving and conflict-resolution skills
- Ability to multitask and prioritize in a fast-paced environment
- Demonstrated commitment to customer satisfaction and service excellence
- Empathetic, patient, and attentive to customer needs
- Adaptable and able to remain calm under pressure
- Team-oriented with a positive, can-do attitude
- Keen attention to detail and organizational skills
- Motivated to learn and grow within the company
- New hires will participate in an orientation, followed by a training program to ensure familiarity with job responsibilities and company expectations
- Training and program dates are scheduled in advance, allowing candidates to prepare for onboarding and role-specific instruction
- The company is committed to creating an inclusive workplace that values diversity and equal opportunity for all applicants
- Applicants are encouraged to apply promptly by clicking the job application button to join a dynamic customer support team and begin a rewarding career journey
The Customer Service Representative (CSR) position offers a fulfilling opportunity to work in a supportive and collaborative environment. If you are passionate about helping others and eager to build your career in customer service, we invite you to apply today by clicking the job application button.