Customer Service Representative (CSR)
Location: MARYVILLE, TN
Job Type: fulltime
Company: Jason Breland - State Farm Agency
Salary: $35000.0 - $75000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) – Full-time
Are you a motivated individual who excels in a fast-paced environment and has a passion for delivering exceptional customer service? We are seeking a Customer Service Representative (CSR) to join a dynamic team supporting an independent State Farm agent. This role offers a rewarding opportunity for those interested in helping customers find solutions through value-driven conversations and providing a remarkable customer experience. If you are dedicated to professional growth and committed to success, this full-time Customer Service Representative (CSR) position could be the ideal fit for your career path.
As a Customer Service Representative (CSR), you will play a key role in building and maintaining strong relationships with clients. You will be responsible for addressing customer inquiries, processing policy changes, and educating clients about insurance options that best fit their needs. Whether you have previous insurance experience or are new to the industry, comprehensive training will be provided for the right candidate with the right skill set. This is a full-time position with opportunities for advancement and ongoing professional development.
Joining this team means becoming part of an organization that values integrity, quality service, and continuous improvement. The full-time Customer Service Representative (CSR) role offers a structured pathway to gain valuable experience in the insurance sector, with the added benefit of working alongside supportive and knowledgeable professionals. As you contribute to business growth and customer satisfaction, you will also enjoy a positive work environment and the chance to make a meaningful impact in your community.
Customer Service Representative (CSR) - Summary- Serve as the first point of contact for clients, handling inquiries and providing information about insurance products and services
- Work collaboratively with a team dedicated to delivering high-quality customer experiences
- Support the growth of the business through effective communication and relationship management
- Receive on-the-job training to develop the skills necessary for success in the insurance industry
- Establish and nurture customer relationships through effective communication and timely follow-ups
- Deliver prompt, accurate, and friendly service by responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing questions
- Utilize a customer-focused, needs-based review process to educate clients on suitable insurance options
- Maintain a strong work ethic and a commitment to daily excellence
- Provide thorough and timely activity reports to the agent
- Stay current with product changes, licensing requirements, technical advancements, and continuing education
- Work effectively both independently and as a member of a team
- Take initiative in problem-solving and demonstrate proactive service
- Competitive base salary
- Opportunities for monthly bonuses based on performance
- Paid time off: 1 week after 90 days, up to 3 weeks within the first 5 years
- Healthcare allowance with a pay increase after 6 months
- Retirement plan available after two years of service
- Valuable industry experience and training
- Growth potential and opportunities for advancement within the agency
- Excellent interpersonal and communication skills (written, verbal, and listening)
- Strong organizational abilities with attention to detail
- Self-motivated and proactive in addressing client needs
- Dedicated to delivering outstanding customer service
- Ability to learn and use computer functions and software relevant to insurance operations
- Ability to multi-task and effectively manage time
- Team-oriented mindset with the ability to work collaboratively
- Must be able to obtain Property & Casualty license prior to start date
- Must be able to obtain Life and Health license prior to start date
- Commitment to maintaining current knowledge through ongoing training and continuing education
- Energetic and personable, with a passion for helping others
- Thrives in a fast-paced, goal-oriented environment
- Proactive, detail-oriented, and able to manage multiple tasks efficiently
- Values accuracy and timely completion of work assignments
- Interested in long-term career development and advancement in the insurance industry
- This position is with an independent contractor agent and not with State Farm Insurance Companies
- Employment is subject to successfully completing applicable licensing requirements and training programs
- Employees of State Farm agents are not employees of State Farm
- Enjoy working in a supportive team environment with opportunities for professional growth
- Join a reputable agency and make a positive impact in the local community
If you are ready to take the next step in your career and become a valued Customer Service Representative (CSR), click the job application button to apply today. We look forward to learning more about your qualifications and discussing how you can contribute to our team's success!