Customer Service Representative (CSR)
Location: SHAWNEE, KS
Job Type: fulltime
Company: John Wills - State Farm Agency
Salary: $20.0 - $22.0 per hour
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) - Summary
The Customer Service Representative (CSR) plays a pivotal role in supporting a successful insurance agency by delivering exceptional service to clients while fostering long-term relationships. As a full-time Customer Service Representative (CSR), you will interact directly with policyholders, addressing their needs and ensuring their satisfaction with a variety of insurance products. The position is open to motivated individuals eager to learn and grow in a dynamic environment, regardless of prior insurance experience. Training and support are provided for the right candidate with a strong skill set.
Working as a Customer Service Representative (CSR) offers a unique opportunity to become part of a highly professional team dedicated to helping clients achieve peace of mind through effective insurance solutions. You will be responsible for delivering value-based conversations and a remarkable customer experience, ensuring the agency’s continued growth and reputation for outstanding service. This is an ideal role for individuals who thrive in a fast-paced setting and are passionate about making a difference in customers’ lives.
The Customer Service Representative (CSR) position provides a professional pathway for those seeking a rewarding career with significant income potential and advancement opportunities. Joining the team not only allows you to develop valuable industry skills, but also to contribute meaningfully to a respected organization.
Duties & Responsibilities- Build and maintain strong customer relationships, following up as necessary to address client needs and concerns.
- Deliver prompt, accurate, and friendly customer service by responding to inquiries about insurance availability, eligibility, policy coverages, changes, transfers, claim submissions, and billing questions.
- Educate customers about insurance options through a customer-focused, needs-based review process, ensuring they understand their choices and can make informed decisions.
- Exhibit a strong work ethic, consistently demonstrating commitment to daily success and team objectives.
- Maintain detailed and timely activity reports for the agency, supporting ongoing business operations and compliance.
- Stay current with product changes, licensing requirements, technical developments, and ongoing education to effectively serve clients.
- Competitive hourly pay commensurate with experience, plus performance-based bonuses.
- Retirement package eligibility following one year of employment.
- Paid time off, including a two-week vacation, to support work-life balance.
- Financial assistance available for obtaining required insurance licenses.
- Valuable hands-on experience in the insurance sector.
- Significant growth potential and opportunities for advancement within the agency.
- Previous office experience preferred, demonstrating familiarity with administrative functions.
- Proficiency in computer usage and professional phone etiquette.
- Excellent interpersonal skills, with the ability to communicate clearly in written, verbal, and listening formats.
- People-oriented, with strong organizational and multi-tasking abilities.
- Self-motivated and detail-oriented, with a proactive approach to problem solving.
- Demonstrated pride in completing work accurately and in a timely manner.
- Ability to thrive in a collaborative team environment.
- Must be able to learn and effectively use agency-specific computer functions.
- Commitment to providing high-quality customer service at all times.
- Ability to provide comprehensive and timely reports to agency leadership as required.
- Willingness and ability to obtain Property & Casualty and Life & Health insurance licenses (financial support for licensing is provided).
- Selected candidates are expected to remain current with industry changes, licensing updates, and continuing education requirements.
- Energetic, enthusiastic, and eager to contribute to business growth through exceptional customer experiences.
- Adaptable to fast-paced environments and able to handle multiple priorities efficiently.
- Motivated to develop professionally and take on new challenges within the insurance industry.
- Strong communicator with a positive, solutions-oriented mindset.
- Demonstrates integrity and reliability in all aspects of work.
- This Customer Service Representative (CSR) position is with an independent insurance agency, not a direct employment role with the parent insurance company.
- All employees must meet applicable licensing and training requirements as outlined by the agency and regulatory bodies.
- Working in this area offers access to a vibrant professional community with ample resources for career development.
- The agency is committed to providing equal employment opportunities and fostering a diverse, inclusive workplace.
- Agency employees are not employees of the parent insurance company but are hired and managed by the independent agency owner.
If you are driven to succeed and envision yourself excelling as a Customer Service Representative (CSR), we encourage you to apply now by clicking the job application button. Take the next step toward joining a dedicated team where your contributions will be valued and your career can flourish.