Customer Service Representative (CSR)
Location: CANTON, GA
Job Type: fulltime
Company: Jan Rooney - State Farm Agency
Salary: $36000.0 - $60000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) - Job Description
Join a dynamic and supportive team as a Customer Service Representative (CSR) and play an essential role in delivering exceptional service experiences within the insurance industry. This full-time Customer Service Representative (CSR) position offers a unique opportunity to contribute to a well-established office committed to professional growth, customer satisfaction, and career advancement. As a pivotal member of the team, you will have a direct impact on client relationships and the success of the business.
In the role of Customer Service Representative (CSR), you will be the initial point of contact for policyholders and prospective clients, ensuring their needs are met promptly and professionally. The Customer Service Representative (CSR) position is well-suited for individuals who are enthusiastic problem-solvers, effective communicators, and passionate about supporting customers through a variety of insurance-related inquiries and services. The organization values individuals who are eager to learn, driven, and ready to build a rewarding career in a fast-paced, client-focused environment.
Located in a thriving community, this Customer Service Representative (CSR) position provides a positive and collaborative work atmosphere. Prospective applicants will have the chance to develop valuable skills, benefit from comprehensive training (no prior insurance experience required), and access advancement opportunities within the team. The company encourages ongoing professional development, ensuring you remain current with industry changes and licensing requirements.
Customer Service Representative (CSR) - Summary- Serve as a primary contact for clients, delivering outstanding service and building lasting relationships.
- Support policyholders with insurance-related questions, policy changes, billing, and claims submissions.
- Educate customers about available insurance options using a consultative, needs-based approach.
- Contribute to the growth and success of the office through proactive communication and customer care.
- Establish and nurture customer relationships, following up as required to ensure satisfaction.
- Respond to inquiries regarding insurance availability, eligibility, coverage details, policy changes, transfers, and billing explanations.
- Guide customers through the claims submission process and clarify procedural questions.
- Utilize a customer-focused review process to recommend appropriate insurance products and services.
- Demonstrate a strong work ethic and commitment to achieving daily and long-term success.
- Maintain timely and thorough activity reports for management review.
- Stay informed of product updates, industry changes, and regulatory requirements through ongoing education.
- Work collaboratively with team members to achieve organizational goals and deliver exceptional service.
- Competitive salary plus the opportunity for performance-based bonuses.
- Paid time off, including vacation and personal/sick days, to support work-life balance.
- Comprehensive life insurance coverage for added peace of mind.
- Retirement plan options to help you plan for the future.
- Valuable hands-on experience in the insurance industry with ongoing training provided.
- Growth potential and opportunities for internal advancement within the office.
- Excellent interpersonal, written, and verbal communication skills.
- Strong organizational abilities and attention to detail.
- Motivated, self-starting, and proactive in problem-solving.
- Ability to work efficiently in a team environment and manage multiple priorities.
- Proficiency in basic computer functions and willingness to learn new systems.
- Bilingual English/Spanish skills are a plus, but not required.
- Commitment to delivering high-quality customer service at all times.
- Property & Casualty license (must be able to obtain if not already held).
- Life and Health license (must be able to obtain if not already held).
- Willingness to remain current with licensing, product knowledge, and technical developments as required.
- Energetic, people-oriented, and eager to make a positive impact in the insurance field.
- Demonstrates pride in accuracy, timeliness, and quality of work.
- Thrives in a fast-paced, customer-driven environment.
- Adaptable to new challenges and committed to continuous learning.
- Prepared to contribute to both individual and team success.
- This Customer Service Representative (CSR) role is with an independent contractor agent and not directly with the insurance company corporate office.
- Selected candidates must complete all applicable licensing and training requirements prior to employment.
- All employees are hired and managed by the independent contractor agent.
- Employees are not employees of the insurance company corporate office.
- Equal Employment Opportunity (EEO) Statement: The employer is committed to providing an inclusive and diverse work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
If you are ready to take the next step in your career as a Customer Service Representative (CSR), we encourage you to apply now by clicking the job application button. Join a team that values dedication, growth, and exceptional customer service!