Customer Service Representative (CSR)
Location: EL SEGUNDO, CA
Job Type: fulltime
Company: Brandon Foster - State Farm Agency
Salary: $20.0 - $25.0 per hour
Category: Insurance
Job Description Apply Now
Customer Service Representative (CSR) – Full-Time
Are you a motivated individual who thrives in a dynamic, fast-paced work environment? We are seeking a dedicated Customer Service Representative (CSR) to join our growing team. This is an exciting opportunity to build your career in the insurance industry, where you will make a valuable impact by delivering exceptional service to customers. As a Customer Service Representative (CSR), you will play a crucial role in providing support, guidance, and expertise to policyholders, ensuring their satisfaction and helping them understand their insurance options. This full-time position offers a pathway to professional development and career growth within our organization.
Our company values individuals who bring enthusiasm, professionalism, and a genuine desire to help others. If you are a proactive self-starter with strong communication skills, organizational abilities, and a passion for customer service, we encourage you to apply for the Customer Service Representative (CSR) role. While prior insurance experience is not required, we provide comprehensive training to equip you with the skills and knowledge necessary for success.
Working as a Customer Service Representative (CSR) provides you with valuable experience and the opportunity to work alongside a supportive team. You will engage with clients, address their questions, and help them navigate various insurance processes. This position offers hourly pay, eligibility for benefits after six months of employment, and the chance for advancement within our office. By joining our team, you will contribute to a positive workplace culture and help our business thrive through remarkable customer experiences.
Located in a vibrant area, our office provides a welcoming environment where you can develop your career and make meaningful connections. Our team is committed to fostering professional growth and supporting each member in achieving their goals. Take the next step in your career journey—apply for the Customer Service Representative (CSR) position and become an integral part of our success story.
Customer Service Representative (CSR) – Summary- Serve as the frontline point of contact for clients, providing outstanding service and support
- Educate customers about insurance options and help them select the coverage that best meets their needs
- Participate in a collaborative team environment focused on continuous learning and improvement
- Receive comprehensive training and ongoing professional development
- Establish and maintain strong customer relationships through regular communication and follow-up
- Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Utilize a needs-based review process to educate clients about insurance options, supporting them in making informed decisions
- Maintain a high standard of professionalism, work ethic, and commitment to customer satisfaction
- Collaborate with team members to achieve office goals and ensure consistent client experiences
- Provide timely and thorough activity reports to management as required
- Remain current on product changes, licensing requirements, technical developments, and continuing education
- Competitive hourly pay
- Eligibility for benefits after six months of employment
- Opportunities for career growth and advancement within the organization
- Valuable on-the-job experience in the insurance industry
- Bilingual English/Spanish preferred
- Strong interpersonal, verbal, and written communication skills
- People-oriented with a friendly, professional demeanor
- Excellent organizational skills and attention to detail
- Self-motivated and proactive in problem solving
- Ability to learn and adapt to computer systems and technology
- Team player with the ability to multi-task and manage priorities effectively
- Pride in delivering accurate, timely work
- Willingness and ability to obtain Property & Casualty license and Life & Health license
- Energetic and motivated self-starter who thrives in a fast-paced environment
- Demonstrates a strong commitment to exceptional customer service
- Detail-oriented and highly organized
- Adaptable, eager to learn, and open to professional development
- Seeks a rewarding career with growth potential and values a collaborative team culture
- Position is with an independent contractor agent, not with the parent company
- Employees are hired and managed by the local agent, not the corporate entity
- Applicants must complete applicable licensing and training requirements
- Selected candidates will stay current with industry standards and required continuing education
Ready to launch your career as a Customer Service Representative (CSR)? Click the job application button to take the next step in joining our team. We look forward to reviewing your application and discussing how you can contribute to our continued success!