Customer Service Representative (CSR)
Location: MEMPHIS, TN
Job Type: fulltime
Company: Tim Grommersch - State Farm Agency
Salary: $30000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
The Customer Service Representative (CSR) role is a vital position within the insurance industry, focused on delivering outstanding client support and fostering customer satisfaction. As a Customer Service Representative (CSR), you will serve as the first point of contact for clients, ensuring their experiences are positive, informative, and efficient. Working in a well-established insurance agency, you will be responsible for assisting customers with their insurance needs, addressing inquiries, and providing comprehensive information about products and services. The Customer Service Representative (CSR) position is designed for individuals who excel in customer care, possess strong communication skills, and are dedicated to building long-lasting client relationships.
Within this full-time opportunity, you will interact daily with a diverse range of clients, answering questions related to insurance policies, eligibility, billing, claims, and coverage options. Your ability to listen attentively, empathize with client concerns, and resolve issues promptly will play a key role in inspiring loyalty and reinforcing the agency's reputation for exceptional customer service. The Customer Service Representative (CSR) works closely with both clients and team members, providing accurate, timely responses and contributing to a collaborative work environment.
This role offers a supportive, low-pressure work setting where your focus will be on nurturing client relationships rather than aggressive sales tactics. You will be empowered to use a customer-focused, needs-based approach to educate clients about various insurance products and options, ensuring they feel informed and confident in their decisions. The agency values professional growth and provides opportunities for advancement, making this an excellent position for those seeking to develop their careers in the insurance sector.
As a Customer Service Representative (CSR), you will benefit from a comprehensive compensation package, including salary plus commission and bonuses, paid time off for vacation and personal/sick days, and valuable hands-on experience in the insurance industry. The role is ideal for individuals who are self-motivated, detail-oriented, proactive in problem-solving, and comfortable working within a team environment. Effective communication—both verbal and written—is essential, as is the ability to relate to clients and assess their needs through thoughtful, effective interviews.
Applicants should be prepared to obtain necessary licenses, including Property & Casualty and Life & Health, as part of the onboarding process. Prior experience in sales, retail, or telemarketing is preferred but not required. The agency is committed to providing all the training and support needed for you to succeed and thrive in your role.
By joining the agency as a Customer Service Representative (CSR), you will become part of a team that values professionalism, integrity, and a commitment to customer satisfaction. The work environment is welcoming and inclusive, offering a platform for you to make a meaningful impact on clients’ lives while advancing your career. If you are motivated to excel and eager to contribute to a well-respected insurance agency, you are encouraged to apply by clicking the job application button and taking the next step towards a rewarding career.
This position is with an independent contractor agent, not with the insurance company itself. Employees of agents must be able to successfully complete any applicable licensing requirements and training programs. Agent employees are not employees of the insurance company. The agency is an Equal Opportunity Employer (EEO), and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Customer Service Representative (CSR) - Summary- Serve as the first point of contact for clients in a professional insurance agency setting
- Provide high-quality customer support and ensure client satisfaction
- Opportunity for growth and professional development within the agency
- Answer incoming phone calls and greet clients in a friendly, professional manner
- Establish and maintain customer relationships, following up as needed
- Provide prompt, accurate, and courteous responses to customer inquiries regarding insurance products, coverages, policy changes, billing, claims, and eligibility
- Educate clients about available insurance options using a needs-based review process
- Support the agency team in achieving customer satisfaction goals
- Salary plus commission/bonus structure
- Paid time off for vacation and personal/sick days
- Valuable hands-on experience in the insurance industry
- Growth potential and opportunities for advancement within the agency
- Preferred experience in sales, including outside sales, inside sales, retail, or telemarketing
- Excellent written, verbal, and listening communication skills
- Self-motivated and proactive in problem-solving
- Detail-oriented and able to function effectively in a team environment
- Ability to assess customer needs and conduct effective interviews
- Must be able to obtain Property & Casualty and Life & Health insurance licenses
- Demonstrates a genuine passion for customer service and relationship building
- Possesses strong communication and interpersonal skills
- Thrives in a collaborative and supportive team setting
- Adapts easily to new challenges and maintains a positive, solutions-focused attitude
- Shows initiative in learning and professional growth
- Position is offered by an independent contractor agent, not by the insurance company
- Licensing requirements and training programs must be successfully completed
- Equal Opportunity Employer (EEO)—committed to inclusive hiring practices
- Located in a vibrant and welcoming community, offering a positive place to build your career
- Apply today by clicking the job application button to start your journey as a Customer Service Representative (CSR)