Customer Service Representative (CSR)
Location: CARROLLTON, TX
Job Type: fulltime
Company: David Daniel - State Farm Agency
Salary: $50000.0 - $80000.0 per year
Category: Customer Service
Job Description Apply Now
The role of a Customer Service Representative (CSR) is a cornerstone position within the insurance industry, valued for its direct impact on client satisfaction and retention. As a Customer Service Representative (CSR), you will be instrumental in ensuring clients receive exceptional support and guidance in all aspects of their insurance needs. This full-time position offers an engaging and rewarding environment for those who are passionate about building relationships, solving challenges, and representing a trusted agency. Working as a Customer Service Representative (CSR) in Carrollton, TX provides the unique opportunity to become part of a longstanding agency that has served the community since 1983, contributing to the financial security of families and businesses across North Texas.
As a Customer Service Representative (CSR), you will be the first point of contact for clients, playing a critical role in addressing inquiries, processing policy updates, and providing information on a wide range of insurance products and services. Your ability to communicate effectively, maintain accurate records, and demonstrate empathy will be key to your success in this role. The environment fosters growth and professional development, with ongoing training and the potential for career advancement within the agency. Whether you are experienced in insurance customer service or looking to expand your skill set, this position provides the support, resources, and encouragement necessary for you to thrive.
The commitment to excellence and client care is a hallmark of the agency, and as a Customer Service Representative (CSR), you will have the chance to make a meaningful difference in clients' lives. The organization offers a comprehensive benefits package, competitive salary, and performance-based incentives, making it an attractive choice for job seekers who value stability, growth, and a positive workplace culture. If you are proactive, detail-oriented, and enjoy working in a collaborative setting, this opportunity in Carrollton, TX is an excellent fit. Take the next step in your career and apply today to join a team that prioritizes both professional fulfillment and exceptional service delivery.
Customer Service Representative (CSR) - Summary- Serve as the primary point of contact for clients, both in-person and through digital and phone communications
- Support a longstanding insurance agency with a mission to provide remarkable service and genuine care
- Work in a team-oriented environment that encourages professional growth and development
- Benefit from comprehensive training, competitive compensation, and a supportive workplace
- Deliver professional, courteous, and timely customer support via phone, email, and in-person interactions
- Process policy changes, renewals, and billing inquiries with attention to accuracy and confidentiality
- Provide thorough information about insurance products and services to assist clients in making informed decisions
- Assist customers through the application and renewal processes for a variety of insurance policies
- Respond promptly to customer inquiries, resolving issues and escalating as necessary for resolution
- Maintain detailed and organized records of all client communications and transactions
- Collaborate with agency team members to ensure a seamless client experience and contribute to agency success
- Competitive salary structure with base pay and uncapped performance-based bonuses
- Health and dental insurance coverage offered to support employee well-being
- Simplified Employee Pension Plan (SEP) for long-term financial security
- PTO including paid vacation and sick days for work-life balance
- Relocation bonus available for qualifying candidates
- Robust training and development programs, including assistance in obtaining required insurance licenses (costs covered by employer)
- Exceptional communication and interpersonal skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- Prior customer service or office experience preferred; experience in a State Farm agency is an asset
- Bilingual abilities, particularly in English and Spanish, are helpful but not required
- Willingness and eligibility to obtain an insurance license (training and fees provided by employer)
- Motivated to deliver outstanding service and build long-term client relationships
- Thrives in team environments and embraces ongoing learning
- A problem-solver who enjoys helping others and demonstrates patience and professionalism
- Ready to grow with an established, respected insurance agency in Carrollton, TX
- Longstanding agency since 1983 with a strong reputation for service excellence
- Opportunities for advancement for service and sales-minded individuals
- Commitment to equal employment opportunity (EEO) and a diverse, inclusive work environment
- Located in Carrollton, TX, offering a positive work atmosphere in a well-connected, thriving community
If you are ready to take your career to the next level as a Customer Service Representative (CSR), click the job application button and join an agency that values your growth, well-being, and contributions. Discover the rewards of working with a dedicated team, serving the Carrollton, TX community, and building a future in the insurance industry.