Customer Service Representative (CSR)
Location: PHILADELPHIA, PA
Job Type: fulltime
Company: Trish Floyd - State Farm Agency
Salary: $35000.0 - $60000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) - Full-time
Are you looking for a dynamic and rewarding career path in customer service? The Customer Service Representative (CSR) position offers a unique opportunity to join a professional team committed to delivering outstanding customer experiences while supporting client needs. As a CSR, you will play a critical role in ensuring customers receive exceptional service and support, helping to strengthen client relationships and drive business growth. This is an excellent opportunity for motivated individuals who are enthusiastic about providing value-based service and growing within the insurance industry.
As a Customer Service Representative (CSR), you will be responsible for managing customer interactions, addressing inquiries, and supporting the daily operations of an independent insurance agency. You do not need prior insurance experience, as comprehensive training will be provided for candidates who demonstrate the right attitude and skill set. This position is ideal for self-starters who thrive in a fast-paced environment and are interested in building a meaningful career with a respected organization.
Customer Service Representative (CSR) - Summary- Serve as the first point of contact for clients, ensuring a remarkable customer experience.
- Support customers with insurance-related questions, policy changes, claims, and billing inquiries.
- Participate in ongoing training and professional development to stay current in industry regulations and product offerings.
- Contribute to overall business growth by engaging in value-based conversations and delivering top-tier service.
- Establish and maintain strong customer relationships with follow-up as needed.
- Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing clarification.
- Educate customers using a needs-based review process to help them understand their insurance options and make informed decisions.
- Demonstrate a strong work ethic and a daily commitment to success.
- Work collaboratively as part of a team to ensure seamless service delivery and client satisfaction.
- Maintain accurate records and provide timely reports on client activity and service outcomes.
- Stay informed on product changes, licensing requirements, and continuing education to provide the most up-to-date information to clients.
- Competitive hourly pay structure with the potential for monthly bonuses based on performance and production.
- Paid time off, including vacation and personal/sick days available after a probationary period.
- Valuable hands-on experience in the insurance industry with opportunities for skill development.
- Potential for career growth and advancement within the agency for high-performing individuals.
- Bilingual skills in English and Spanish are preferred but not required.
- Excellent communication abilities, both written and verbal, as well as active listening skills.
- Strong interpersonal and organizational skills.
- Self-motivated, detail-oriented, and proactive in problem-solving.
- Demonstrated commitment to outstanding customer service.
- Ability to adapt to new computer systems and technology.
- Capable of working both independently and as part of a team.
- Ability to multi-task effectively in a fast-paced environment.
- Willingness to provide thorough and timely activity and service reports to agency management.
- Must be able to obtain Property & Casualty license and Life and Health license in accordance with state requirements.
- Commitment to remaining current with product changes, licensing, technical developments, and ongoing education.
- A highly motivated and positive individual who is eager to learn and grow in the insurance industry.
- Possesses a strong desire to deliver excellent customer service and contribute to team success.
- Demonstrates reliability, professionalism, and a genuine interest in helping others.
- Thrives in a fast-paced work environment and adapts quickly to change.
- This position is with an independent contractor agent, not with the parent insurance company. Employees of independent agents are responsible for meeting applicable licensing requirements and completing all required training programs.
- Employment is contingent upon fulfilling all state licensing requirements for insurance professionals.
- Independent contractor agents hire their own employees and are solely responsible for their employment practices and policies.
- The organization is committed to maintaining a diverse and inclusive work environment, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, or protected veteran status.
If you are driven to succeed and are interested in pursuing a career as a Customer Service Representative (CSR), we encourage you to apply now by clicking the job application button below. Take the next step toward building a rewarding and impactful career in the insurance industry!