Customer Service Representative (CSR)
Location: Swarthmore, PA
Job Type: fulltime
Company: Bob Scittina - State Farm Agency
Salary: $45000.0 - $55000.0 per year
Category: Customer Service
Job Description Apply Now
Are you passionate about delivering exceptional service and building strong client relationships? We are seeking a dedicated Customer Service Representative (CSR) to join our established insurance agency. As a key member of our customer support team, you will have the opportunity to make a direct impact on client satisfaction and the overall customer experience, representing a well-known and respected insurance brand.
Our focus is on providing prompt, friendly, and accurate assistance to customers, ensuring their insurance needs and questions are handled with utmost care. The Customer Service Representative (CSR) role is ideal for individuals who thrive in a fast-paced environment, enjoy problem-solving, and are motivated by helping others. If you are looking to develop your career in the insurance and customer service industry, this is an outstanding opportunity to join a supportive team with room for growth.
As a Customer Service Representative (CSR), you will be responsible for a variety of customer-focused tasks that are essential to our agency's daily operations. You will work closely with clients, colleagues, and management to ensure a positive and seamless experience for everyone who interacts with our agency. Your communication skills, attention to detail, and proactive approach to problem-solving will help foster customer loyalty and contribute to the agency's ongoing success.
Our agency values individuals who are self-motivated, detail-oriented, and proactive in addressing customer needs. We support professional development and offer opportunities for advancement as you grow your skills and experience within our team. Our commitment to a collaborative and inclusive work environment means all qualified candidates are encouraged to apply. We believe in investing in our employees and providing valuable benefits and opportunities that support your long-term career goals.
Enjoy working in our friendly and professional office environment, where your efforts are recognized and your contributions truly matter. Join us as a Customer Service Representative (CSR) and help us continue to deliver exceptional service to our valued clients.
Customer Service Representative (CSR) - Summary- Serve as the primary point of contact for clients regarding insurance questions and service needs
- Support daily operations within the agency by providing high-quality customer assistance
- Demonstrate a strong customer focus while helping maintain and enhance policyholder satisfaction
- Contribute to the agency’s reputation for excellent service and support
- Answer incoming calls and greet clients in a courteous, professional manner
- Establish and maintain customer relationships by following up as needed
- Deliver prompt, accurate, and friendly service regarding insurance availability, eligibility, policy changes, transfers, claims submissions, and billing clarification
- Use a needs-based review process to educate customers about available insurance options and help identify products that suit their needs
- Document all client interactions thoroughly and maintain confidentiality of sensitive information
- Collaborate with agency team members to resolve customer concerns efficiently
- Assist with policy renewals, endorsements, and general account maintenance
- Competitive salary with commission and bonus opportunities
- PTO, including vacation and personal/sick days
- Health benefits and retirement plan options available after one year of employment
- Gain valuable experience in the insurance industry
- Potential for advancement and professional growth within the agency
- Preferred: Experience in customer service, inside/outside sales, retail, or telemarketing
- Strong written, verbal, and listening communication skills
- Self-motivated and able to work independently as well as part of a team
- Exceptional attention to detail and organizational skills
- Proactive approach to problem-solving and conflict resolution
- Ability to assess customer needs and conduct effective interviews
- Strong interpersonal skills to build rapport with clients
- Willingness and ability to obtain Property & Casualty license
- Willingness and ability to obtain Life & Health license
- Brings a customer-first mindset and genuine interest in helping others
- Adapts quickly to changing client needs and agency priorities
- Seeks ongoing professional development and career growth
- Communicates clearly and effectively with diverse individuals
- Maintains composure and positivity in challenging situations
- This position is with an independent contractor agent of a major insurance brand, not with the parent company itself
- All employees must successfully complete any required licensing and training programs
- Agency employees are hired and managed by the independent contractor agent
- Our office is located in a welcoming community, offering a positive work environment and opportunities for personal and professional growth
- We are committed to providing equal employment opportunities to all qualified applicants
If you are motivated to succeed and ready to make an impact as a Customer Service Representative (CSR), we invite you to apply by clicking the job application button. Take the next step in your career and join a team that values your skills and dedication!