Customer Service Representative (CSR)
Location: ROANOKE, TX
Job Type: fulltime
Company: Garrett Spegar - State Farm Agency
Salary: $30000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR)
Are you seeking an opportunity to play a vital role in supporting customers and building lasting relationships? As a Customer Service Representative (CSR), you will have the opportunity to work within a dynamic insurance agency environment, engaging with clients and providing essential guidance on products and services. This full-time position is ideal for individuals who are eager to learn, possess a passion for customer service, and are motivated to advance within the insurance industry.
Customer Service Representative (CSR) team members are at the heart of the agency’s operations, ensuring that every client receives prompt, accurate, and friendly service. You will be responsible for a diverse range of customer needs, from policy inquiries to claims assistance, and you will play a key role in fostering client retention and satisfaction. If you are goal-oriented, detail-focused, and thrive in a fast-paced, team-oriented environment, this Customer Service Representative (CSR) position offers a rewarding path for your career development.
Working as a Customer Service Representative (CSR) offers the chance to gain valuable industry knowledge, develop strong communication skills, and experience growth opportunities within a reputable insurance agency. The agency’s commitment to training and professional development ensures that even those without prior insurance experience can succeed, provided they possess the right skill set and dedication. New hires will be supported through comprehensive training and guidance on licensing requirements, including obtaining Property & Casualty and Life and Health licenses where necessary.
The agency is proud to foster an inclusive and welcoming work environment for all employees and encourages applicants from diverse backgrounds to apply. As a Customer Service Representative (CSR), you will be empowered to make a positive impact on customers’ lives and play a key role in the agency’s ongoing success.
Customer Service Representative (CSR) - Summary
- Serve as the primary point of contact for client inquiries, delivering exceptional customer service and support.
- Utilize agency-provided training to understand insurance products and confidently assist clients with their needs.
- Participate in ongoing education to remain current with industry developments and licensing requirements.
- Contribute to a collaborative and supportive team culture focused on achieving agency goals.
- Establish and nurture customer relationships through regular communication and follow-up.
- Respond promptly and accurately to client inquiries regarding insurance products, eligibility, policy changes, claim submissions, and billing questions.
- Educate clients about insurance options through a needs-based review process, ensuring clients understand their coverage choices.
- Maintain a strong work ethic and demonstrate a commitment to achieving daily and long-term agency objectives.
- Collaborate with team members to deliver seamless support and ensure the best possible customer experience.
- Produce timely and thorough activity reports for agency management to track client interactions and service outcomes.
- Remain compliant with all applicable licensing and continuing education requirements in the insurance industry.
- Competitive base salary with opportunity for performance-based bonuses.
- PTO including vacation and personal/sick days to support work-life balance.
- Access to valuable on-the-job experience and professional growth opportunities.
- Potential for advancement within the agency for high-performing team members.
- Supportive team culture and comprehensive training resources.
- Outstanding interpersonal and communication skills in verbal, written, and listening formats.
- Strong organizational abilities and attention to detail.
- Self-motivated, proactive, and able to solve problems efficiently.
- Demonstrated commitment to customer service excellence.
- Ability to quickly learn and utilize computer systems and agency software.
- Team-oriented mindset with the flexibility to multi-task in a dynamic environment.
- Willingness to obtain Property & Casualty and Life and Health insurance licenses, if not already held.
- Desire to stay informed about industry changes, technical developments, and continuing education requirements.
- Enjoys engaging with people and helping clients find the best insurance solutions.
- Adapts easily to new challenges and is eager to learn and grow.
- Excels at managing multiple priorities with accuracy and efficiency.
- Values collaboration and strives to contribute to a positive team environment.
- Brings a positive attitude and strong work ethic to every task.
- This position is with an independent contractor insurance agent’s office, not with the insurance company directly.
- All employees must successfully complete applicable licensing requirements and training programs.
- The agency is committed to compliance with all equal employment opportunity (EEO) standards and encourages individuals from all backgrounds to apply.
- If you’re ready to start a rewarding career as a Customer Service Representative (CSR), click the application button to submit your resume and begin the next steps in the interview process.
- State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm.