Customer Service Representative (CSR)
Location: CHAMPLIN, MN
Job Type: parttime
Company: Rick Ronning - State Farm Agency
Salary: $35000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) - Summary
The Customer Service Representative (CSR) position is an excellent opportunity for a motivated and energetic individual to join a high-performing insurance agency team. This role is designed for candidates who are passionate about delivering outstanding customer service and building positive client relationships. As a CSR, you will be trained to handle a wide range of customer inquiries, process policy changes, and provide information about insurance products. This position is ideal for someone who thrives in a dynamic, fast-paced environment and is eager to grow their professional skills within the insurance industry.
Working as a Customer Service Representative (CSR) provides valuable exposure to the insurance sector and offers a pathway to career advancement. The role is well-suited for individuals who are self-starters, detail-oriented, and enjoy helping others. With full training provided for the right candidate, prior insurance experience is not required, making this a fantastic entry point for those seeking to build a career in insurance or customer service.
As a key member of the team, the Customer Service Representative (CSR) will play a vital role in supporting business growth by engaging customers in value-based conversations and ensuring each client has a remarkable experience. Your drive to succeed and commitment to customer satisfaction will be crucial in helping the agency achieve its goals while also providing you with excellent income and professional growth opportunities.
Duties & Responsibilities- Establish and maintain effective customer relationships, providing follow-up as needed to ensure satisfaction and retention.
- Deliver prompt, accurate, and friendly customer service by responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Educate clients about insurance options through a needs-based review process, helping them make informed decisions about their coverage.
- Maintain a strong work ethic and demonstrate a commitment to success on a daily basis.
- Process new insurance applications as part of regular daily activities, adhering to all company policies and procedures.
- Provide timely and thorough activity reports to the agent, ensuring all actions are documented and communicated effectively.
- Remain current with product changes, licensing requirements, technical developments, and participate in continuing education as needed.
- Collaborate with team members to ensure high-quality service and achieve agency goals.
- Utilize computer systems and tools to manage customer information and complete necessary tasks efficiently.
- Competitive hourly wage with no maximum earning limit.
- Flexible work schedule, with the potential for an expanded role based on performance.
- Opportunities for bonuses and commissions on new business.
- Paid time off, with vacation available immediately upon employment.
- SIMPLE retirement plan with an employer match.
- Employer-covered licensing fees for required insurance certifications, if not already obtained.
- Valuable hands-on experience in the insurance industry.
- Potential for advancement and professional growth within the agency.
- Ability to obtain a Property & Casualty license and a Life and Health license (employer will cover costs if not yet licensed).
- Excellent conversational skills and a strong dedication to client relationships.
- Outstanding interpersonal and communication abilities, including written, verbal, and listening skills.
- Demonstrated organizational skills and a detail-oriented approach to work.
- Self-motivated individual with a proactive attitude toward problem solving.
- Commitment to providing exceptional customer service at all times.
- Ability to quickly learn and adapt to new computer systems and processes.
- Pride in delivering accurate and timely work results.
- Capability to work effectively both independently and as part of a collaborative team.
- Strong multi-tasking skills to handle various responsibilities efficiently.
- Willingness to stay updated on industry developments and participate in required training and continuing education.
- Energetic, motivated, and eager to contribute to a positive team environment.
- Enjoys interacting with clients and helping others solve problems.
- Welcomes new challenges and opportunities to learn.
- Demonstrates flexibility in adapting to changing priorities and tasks.
- Values accuracy, reliability, and professionalism in all aspects of work.
- This Customer Service Representative (CSR) position is with an independent contractor agent of a leading insurance company. Employees in this role are not employees of the parent insurance company but are part of a locally owned agency team.
- Selected candidates must be able to successfully complete any required licensing and training programs.
- Employment offers valuable exposure to the insurance industry, making this a great starting point for a long-term career.
- This agency is committed to providing a supportive, inclusive environment that values professional growth and development.
If you are motivated to succeed as a Customer Service Representative (CSR) and are excited to contribute to a thriving team, we encourage you to click the job application button and take the next step in your career journey.
This position is with an independent contractor agent, not with the parent insurance company. Employees of independent contractor agents must be able to successfully complete any applicable licensing requirements and training programs. Independent contractor agents hire their own employees. Employees are not employees of the parent insurance company.