Customer Service Representative (CSR)
Location: SPANAWAY, WA
Job Type: fulltime
Company: Tom Hollandsworth - State Farm Agency
Salary: $45000.0 - $60000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) - Summary
The Customer Service Representative (CSR) role offers an engaging opportunity for professionals who are passionate about delivering exceptional service and supporting clients in the insurance sector. As a Customer Service Representative (CSR), you will join a dynamic team environment, working closely with clients and team members to build lasting relationships and contribute to the continued success of the agency. This full-time position is ideal for individuals who are highly motivated, proactive, and eager to grow their careers within the insurance industry. Working as a Customer Service Representative (CSR) provides a chance to develop valuable professional skills and gain firsthand experience in a thriving field. With a focus on value-based interactions and remarkable customer experiences, this role is designed for those who excel in fast-paced settings and are driven by results. The agency fosters a collaborative and supportive culture, where each team member’s contribution is recognized and growth opportunities are encouraged. If you are ready to advance your career and make a meaningful impact, consider joining our team as a Customer Service Representative (CSR).
Duties & Responsibilities- Establish and nurture customer relationships by delivering prompt, accurate, and friendly service to clients.
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused, needs-based review process to educate clients about available insurance options.
- Follow up with customers as needed to ensure satisfaction and address any outstanding issues.
- Maintain thorough activity reports and communicate updates to the agent regularly.
- Demonstrate a strong work ethic and total commitment to customer success and satisfaction.
- Work collaboratively with other team members, contributing to a positive and productive work environment.
- Remain current with product changes, licensing requirements, technical developments, and continuing education.
- Competitive base salary plus commission opportunities.
- Annual and monthly performance-based bonuses.
- Signing bonus for qualified candidates.
- PTO, including vacation and personal/sick days.
- Retirement program available.
- Comprehensive benefit allowance.
- Opportunities for advancement and career growth within the agency.
- Valuable hands-on experience in the insurance industry.
- Excellent interpersonal skills, with the ability to build rapport and trust with clients.
- Exceptional written, verbal, and listening communication skills.
- Strong organizational skills and attention to detail.
- Proactive approach to problem-solving and commitment to customer satisfaction.
- Ability to work effectively both independently and within a team setting.
- Comfortable with learning and utilizing computer systems and software.
- Ability to multi-task and manage time efficiently in a fast-paced environment.
- Self-motivated and driven to achieve goals and meet deadlines.
- Must be able to obtain Property & Casualty license.
- Must be able to obtain Life and Health license.
- Commitment to maintaining current knowledge through ongoing education and training.
- Energetic and enthusiastic professional eager to contribute to business growth.
- People-oriented individual who enjoys helping others and providing remarkable customer experiences.
- Motivated self-starter who thrives in dynamic, fast-paced environments.
- Detail-oriented with a pride in delivering accurate and timely work.
- Dedicated to personal and professional development within the insurance field.
- This position is offered by an independent agent and is not a direct employment opportunity with the insurance company itself.
- Selected candidates must successfully complete all applicable licensing requirements and training programs.
- Team members are expected to remain current with industry standards, technical advancements, and continuing education requirements.
- The agency is committed to fostering a diverse and inclusive work environment, adhering to all Equal Employment Opportunity (EEO) guidelines.
- Applicants are encouraged to apply by clicking the job application button to take the next step toward joining a dynamic and rewarding team.
Take the next step in your customer service career by applying for the Customer Service Representative (CSR) position today. Join a team dedicated to professional growth, client satisfaction, and making a positive impact in the insurance industry.