Customer Service Representative (CSR)
Location: KAILUA KONA, HI
Job Type: fulltime
Company: Lance Matsumura - State Farm Agency
Salary: $20.0 - $25.0 per hour
Category: Customer Service
Job Description Apply Now
Join a dynamic team as a Customer Service Representative (CSR) and help deliver exceptional service to clients for a well-established insurance agency. As a Customer Service Representative (CSR), you will play a key role in supporting the daily operations of an insurance office, ensuring that every client receives prompt, accurate, and courteous assistance. This full-time opportunity is ideal for individuals who excel at communication, organization, and problem-solving in a professional environment. The position offers a blend of customer service and administrative responsibilities, making it an excellent entry point into the insurance sector with potential for career advancement.
Working as a Customer Service Representative (CSR), you will be the first point of contact for clients, representing the agency's values and commitment to superior service. You will handle a variety of tasks, from answering phones and greeting visitors to addressing inquiries regarding insurance products and services. The agency is dedicated to fostering a supportive and inclusive work environment where your contributions are valued and professional development is encouraged.
In this Customer Service Representative (CSR) role, you will leverage your communication skills to build lasting relationships with clients. You will educate clients about available insurance options, assist with policy changes, and provide timely updates on claim submissions and billing matters. Your ability to assess customer needs and deliver solutions will be critical in creating a positive client experience and supporting the overall mission of the agency.
The Customer Service Representative (CSR) position is designed for motivated individuals who are proactive, detail-oriented, and thrive in a team-oriented setting. Previous sales or customer service experience is preferred, and candidates who are bilingual in Spanish or Tagalog will find their skills highly valued. The agency provides comprehensive training, including support in obtaining necessary insurance licenses, to ensure your success in the role. As a Customer Service Representative (CSR), you will have access to competitive compensation, including salary plus commission/bonus, paid time off, health benefits, and opportunities for growth within the organization.
If you are committed to delivering outstanding service and are eager to start or grow your career in the insurance industry, apply now for the Customer Service Representative (CSR) position. Take the next step by clicking the application button and join a team that values professionalism, collaboration, and continuous improvement.
Customer Service Representative (CSR) - Summary- Serve as the initial point of contact for clients, delivering a welcoming and professional experience
- Support an established insurance agency by managing a range of customer service and administrative tasks
- Enhance the client experience through effective communication and problem-solving skills
- Opportunity for personal and professional development in a collaborative workplace
- Answer phones and greet clients in a courteous and professional manner
- Establish and maintain customer relationships, following up as needed to ensure satisfaction
- Provide accurate information regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Utilize a needs-based review process to educate customers about insurance options
- Proactively address client concerns and resolve issues efficiently
- Maintain detailed records of client interactions and transactions
- Collaborate with team members to achieve agency objectives and support office operations
- Competitive base salary with commission and bonus opportunities
- Paid time off, including vacation and personal/sick days
- Comprehensive health benefits
- Valuable hands-on experience in the insurance industry
- Potential for growth and advancement within the agency
- Bilingual in Spanish or Tagalog is a plus
- Preferred background in sales (outside/inside sales, retail, or telemarketing)
- Exceptional written, verbal, and listening communication skills
- Self-motivated, detail-oriented, and proactive in problem-solving
- Strong ability to work collaboratively within a team environment
- Capable of assessing customer needs and conducting effective interviews
- Ability to relate well to customers and build rapport
- Property Casualty license (must be able to obtain)
- Life and Health license (must be able to obtain)
- Dedicated to delivering excellent customer service
- Demonstrates integrity, professionalism, and reliability in all interactions
- Adept at multitasking in a fast-paced office environment
- Willing to learn and pursue necessary insurance licensing and training
- Values teamwork and collaboration
- This position is with an independent contractor agent for a major insurance company
- Employees must complete all applicable licensing requirements and training programs
- Employees of independent contractor agents are not employees of the parent insurance company
- Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or any other protected status as required by law
Ready to start your journey as a Customer Service Representative (CSR)? Click the application button to submit your resume and take the next step in your career.