Customer Service Representative (CSR)
Location: Cypress, TX
Job Type: fulltime
Company: Ken Quach - State Farm Agency
Salary: $17.0 - $24.0 per hour
Category: Customer Service
Job Description Apply Now
The Customer Service Representative (CSR) position is an integral role within a State Farm Agency, dedicated to providing an exceptional customer service experience. Located in Houston, TX, this full-time opportunity is ideal for individuals fluent in Vietnamese who are eager to develop their professional skills in a dynamic and supportive environment. No prior insurance experience is required, as comprehensive training is provided to ensure each new team member is equipped for success. The Customer Service Representative (CSR) is responsible for engaging with clients throughout the claims process, ensuring that every interaction is positive, timely, and responsive to client needs. Working as part of a collaborative team, the CSR builds rapport, fosters relationships, and supports clients through every aspect of their insurance journey. This position offers the opportunity to develop valuable industry skills, with the potential for career advancement within the agency.
As a Customer Service Representative (CSR), you will play a key role in ensuring that each customer receives outstanding service at every touchpoint. The agency values a welcoming, professional approach and seeks individuals who are genuinely passionate about helping others. Strong computer skills, the ability to multitask, and a positive, outgoing attitude are highly valued. Your communication skills, problem-solving abilities, and empathy will be essential as you assist customers, resolve concerns, and help guide them through their insurance claims process. Bilingual ability, particularly in English and Vietnamese, is required, and Spanish fluency is an added advantage for this full-time role in Houston, TX.
Joining the State Farm Agency as a Customer Service Representative (CSR) means being part of a mission-driven team that strives to deliver remarkable customer experiences every day. The agency supports employee growth through training, mentorship, and advancement opportunities. Your role will be central to the agency’s reputation for excellence, helping clients feel valued and understood. If you are seeking a position where your interpersonal skills, attention to detail, and customer focus will be appreciated and rewarded, this full-time opportunity in Houston, TX, is the perfect fit. Apply today by clicking the application button and take the next step in your career as a Customer Service Representative (CSR) with a respected State Farm Agency.
Customer Service Representative (CSR) - Summary- Full-time position within a reputable State Farm Agency in Houston, TX
- Focus on delivering outstanding customer service throughout the insurance claims process
- Comprehensive training provided; no prior insurance experience required
- Bilingual (Vietnamese required; English/Spanish preferred) for enhanced client communication
- Deliver a remarkable customer experience during every client interaction
- Identify opportunities to exceed client expectations and foster loyalty
- Build and maintain relationships through KYC (Know Your Client) principles
- Assist clients throughout the claims process, ensuring clarity and support
- Resolve customer complaints efficiently and professionally
- Communicate clearly via phone, email, and in-person interactions
- Make outbound calls to clients as needed to provide updates or follow up on claims
- Collaborate with team members to achieve agency goals
- Competitive base pay plus bonus potential
- Paid time off, including vacation and personal/sick days
- Valuable experience in the insurance industry
- Opportunities for growth and advancement within the agency
- Fluency in Vietnamese is required; English/Spanish bilingual skills preferred
- Strong phone communication skills and active listening ability
- Comfortable making outbound calls to clients
- Motivated to help and advocate for customers
- Patient, empathetic, and professional demeanor
- Excellent problem-solving and conflict resolution skills
- Strong computer proficiency and ability to multitask
- Willingness to obtain a Property and Casualty insurance license (agency will assist with requirements)
- Outgoing and approachable, able to build rapport with a diverse client base
- Highly organized, able to manage multiple priorities effectively
- Demonstrates a passion for customer service and continuous learning
- Enjoys working collaboratively as part of a supportive team
- Adaptable and open to feedback and professional development
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employment is contingent on the successful completion of all applicable licensing requirements and training programs.
- Employees of State Farm agents are not employees of State Farm; agents are independent contractors who hire their own staff.
- Houston, TX, is a vibrant city offering diverse cultural experiences and professional growth opportunities, making it an excellent place to build your career.
- Apply now by clicking the job application button to join a team dedicated to delivering remarkable customer service as a Customer Service Representative (CSR).