Customer Service Representative (CSR)
Location: FAIRLAWN, OH
Job Type: fulltime
Company: Chad Sokolowski - State Farm Agency
Salary: $35360.0 - $40000.0 per year
Category: Insurance
Job Description Apply Now
Customer Service Representative (CSR) - Summary
The Customer Service Representative (CSR) position is a core role within the insurance industry, designed for professionals who are passionate about delivering exceptional client service and building long-term relationships. This full-time opportunity provides a platform for individuals to contribute to the growth and success of a leading insurance agency. The role is ideal for motivated, energetic, and detail-oriented individuals who enjoy working in a dynamic environment and are eager to develop their careers in customer service and insurance.
As a Customer Service Representative (CSR), you will be an integral part of the agency’s customer service team, focusing on delivering tailored solutions to clients and ensuring a remarkable customer experience. This position does not require prior insurance experience, as comprehensive training will be provided to candidates who demonstrate the right skill set and a commitment to excellence. You will have the chance to make a meaningful impact while enhancing your professional skills and advancing within the organization.
Duties & Responsibilities- Establish and nurture customer relationships, ensuring consistent and clear communication at every touchpoint.
- Respond promptly and accurately to customer inquiries regarding insurance products, policy availability, eligibility, coverage options, policy modifications, transfers, claim submissions, and billing issues.
- Conduct customer-focused and needs-based reviews to educate clients about suitable insurance options and assist them in making informed decisions.
- Demonstrate a strong work ethic, maintaining a high level of commitment to success on a daily basis.
- Follow up with clients as necessary to ensure satisfaction and address any outstanding needs or concerns.
- Utilize technology and computer systems effectively to process and manage client information and documentation.
- Provide timely, thorough, and accurate activity reports to agency leadership as required.
- Stay up to date on product changes, licensing requirements, technical developments, and continuing education in the insurance field.
- Competitive base salary with performance-based bonus opportunities.
- PTO including vacation and personal/sick days.
- Comprehensive training provided, offering valuable experience in the insurance industry.
- Pathways for professional growth and advancement within the agency.
- Strong interpersonal skills and a genuine passion for helping others.
- Excellent written, verbal, and listening communication skills.
- Ability to work effectively in a people-oriented, team-based environment.
- Exceptional organizational and time-management skills, with attention to detail.
- Self-motivated and proactive in solving problems and addressing client needs.
- Willingness and ability to learn new computer functions and agency processes.
- Proven ability to multi-task and manage multiple priorities efficiently.
- Pride in achieving accurate and timely completion of tasks.
- Ability to provide detailed, timely activity and performance reports as needed.
- Property & Casualty insurance license (must be able to obtain as a condition of employment).
- Life and Health insurance license (must be able to obtain as a condition of employment).
- Commitment to remaining current with industry products, licensing, and technical knowledge through ongoing education.
- Energetic, motivated self-starter who thrives in fast-paced environments.
- Dedicated to delivering outstanding customer service and fostering lasting client relationships.
- Quick learner with the ability to adapt to evolving products and processes.
- Detail-oriented and committed to maintaining high standards of accuracy and professionalism.
- Open to feedback and enthusiastic about personal and professional development.
- This Customer Service Representative (CSR) role is offered through an independent insurance agency and is not a direct position with any parent insurance company.
- Successful candidates must complete all applicable licensing requirements and training programs before and during employment.
- Employment is contingent on meeting all background check and licensing criteria as required by law.
- Equal Employment Opportunity Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Working as a Customer Service Representative (CSR) provides a rewarding opportunity to develop your skills, contribute to a high-performing team, and make a positive impact on the lives of clients. If you are ready to take the next step in your career, click the job application button to apply for this exciting role today!