Customer Service Representative (CSR)
Location: Littleton, CO
Job Type: fulltime
Company: Susan Boynton - State Farm Agency
Salary: $40000.0 - $55000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) - Full-time
Are you looking for a dynamic and rewarding career as a Customer Service Representative (CSR)? Join a growing and reputable insurance team as a valued member, where you’ll play a crucial role in delivering an exceptional customer experience, building lasting relationships, and supporting clients with their insurance needs. This full-time opportunity is perfect for individuals who are enthusiastic about helping people, thrive in a fast-paced environment, and are eager to develop their professional skills within the insurance industry.
As a Customer Service Representative (CSR), you will be the first point of contact for clients, ensuring their questions are answered promptly and their needs are met with efficiency and care. The position offers significant opportunities for personal and professional growth, including hands-on training and the chance to advance within a successful, supportive team environment. Whether you have prior insurance experience or are new to the industry, comprehensive training is provided to help you obtain the necessary licenses and excel in your role.
Customer Service Representative (CSR) - SummaryThe Customer Service Representative (CSR) is responsible for establishing and nurturing customer relationships, responding to a range of insurance-related inquiries, and providing an outstanding customer experience. As a CSR, you will educate clients on insurance options, facilitate policy changes, and ensure all customer interactions are handled with professionalism and accuracy. This role requires a commitment to continuous learning, attention to detail, and a passion for helping others achieve peace of mind through informed insurance decisions.
Duties & Responsibilities- Establish and cultivate relationships with customers, maintaining regular follow-ups as needed.
- Deliver prompt, accurate, and friendly service to all clients, including addressing inquiries about insurance products, eligibility, policy changes, claims, and billing.
- Guide clients through a needs-based review process to help them understand their insurance options and make informed decisions.
- Demonstrate a strong work ethic with a daily commitment to achieving team and individual goals.
- Provide timely and comprehensive activity reports to management.
- Stay current on product changes, licensing requirements, and technical developments through ongoing education and training.
- Work collaboratively within a team environment to deliver outstanding results for clients and the agency.
- Competitive base salary with annual bonus opportunities.
- Comprehensive benefits package including health, dental, and life insurance.
- Retirement savings plan (401(k)).
- Paid time off for vacation and personal/sick days.
- Valuable industry experience and opportunities for career advancement within the agency.
- Excellent interpersonal and communication skills (written, verbal, and listening).
- Strong organizational abilities and attention to detail.
- Self-motivated and proactive in identifying and solving problems.
- Customer-focused with a passion for providing exceptional service.
- Ability to efficiently learn and use computer systems.
- Team player with the ability to multi-task and adapt to changing priorities.
- Pride in delivering work that is both accurate and timely.
- Must be able to obtain Property & Casualty and Life & Health insurance licenses (training and support provided).
- Commitment to maintaining current knowledge of industry products, licensing, and continuing education requirements.
- Energetic and driven individual who thrives in a busy, customer-oriented environment.
- Motivated self-starter with a desire to grow professionally within the insurance field.
- Excellent at building rapport and fostering trust with clients.
- Demonstrates integrity, reliability, and a strong commitment to team success.
- This position is with an independent contractor agent’s office and not directly with the insurance company.
- Employees must complete all applicable licensing requirements and training programs as a condition of employment.
- The agency encourages diversity and inclusion, and all qualified applicants will be considered.
- Location offers a supportive team culture with significant opportunities for learning and advancement.
If you’re ready to start a rewarding career as a Customer Service Representative (CSR) and make a positive impact on clients every day, we encourage you to apply now by clicking the job application button. Take the first step toward an exciting future in the insurance industry!
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.