Customer Service Representative (CSR)
Location: LATROBE, PA
Job Type: fulltime
Company: Chris Beddick - State Farm Agency
Salary: $37000.0 - $42000.0 per year
Category: Insurance
Job Description Apply Now
Are you passionate about delivering outstanding customer service and building strong relationships? Join our team as a Customer Service Representative (CSR) and become an integral part of a trusted insurance agency. In this full-time role based in Latrobe, PA, you will play a vital part in providing exceptional service and support to our valued clients while contributing to the continued growth and reputation of our organization.
As a Customer Service Representative (CSR), you will work closely with a dynamic team to create positive interactions and experiences for every customer you assist. This position focuses on both service and sales, making it a great opportunity for individuals with a strong commitment to customer satisfaction, communication, and teamwork. If you excel in a fast-paced environment and are motivated by helping others, we encourage you to apply for this rewarding role.
Working as a Customer Service Representative (CSR) in Latrobe, PA, you will answer client inquiries, provide guidance on insurance products, and ensure clients feel confident in their coverage decisions. The supportive and collaborative environment in our Latrobe, PA location offers personal and professional fulfillment, making it a great place to build your career in the insurance industry.
Customer Service Representative (CSR) - Summary- Deliver a positive customer experience by addressing inquiries, resolving concerns, and building client relationships.
- Support sales and service objectives for an established insurance agency.
- Utilize effective communication and problem-solving skills to assist clients and team members.
- Contribute to the agency’s growth by educating clients about insurance options and promoting products that meet their needs.
- Answer incoming phone calls promptly and greet walk-in clients in a courteous manner.
- Establish and maintain customer relationships, providing timely and accurate follow-ups as needed.
- Respond to inquiries regarding insurance availability, eligibility, policy changes, claims, billing issues, and more.
- Educate customers using a needs-based review process to help them understand insurance products and coverage options.
- Process policy changes, transfers, and claim submissions efficiently and accurately.
- Collaborate with team members to ensure seamless customer service delivery.
- Promote customer loyalty by consistently delivering friendly and knowledgeable service.
- Competitive base salary plus commission opportunities based on sales performance.
- PTO including vacation days, personal days, and sick leave for work-life balance.
- Retirement savings plan (SIMPLE IRA) for long-term financial security.
- Valuable hands-on experience and skills development in customer service and insurance sales.
- Growth potential with opportunities for advancement within the agency.
- Previous sales experience preferred (including outside sales, inside sales, retail sales, or telemarketing).
- Strong written, verbal, and listening communication skills.
- Self-motivated and proactive in solving problems.
- High attention to detail and organizational skills.
- Ability to effectively work in a team-oriented environment.
- Capable of assessing customer needs and conducting effective interviews.
- Property and Casualty insurance license (or ability to obtain within 90 days).
- Life and Health insurance license (or ability to obtain within a designated timeframe).
- Genuine passion for helping people and delivering outstanding service.
- Strong interpersonal skills and ability to build rapport with a diverse clientele.
- Goal-driven, with a commitment to meeting and exceeding performance targets.
- Adaptable, with a willingness to learn and grow within the insurance industry.
- Reliable and professional, consistently upholding high ethical standards.
- This position is employed by an independent contractor insurance agent, not by the insurance company itself.
- All employees must successfully complete any applicable licensing requirements and training programs as required by law and the agency.
- Agency employees are not employees of the broader insurance company but work under the guidance of the independent contractor agent.
- Our Latrobe, PA location is known for its welcoming community and supportive business environment, contributing to a positive workplace experience.
If you are motivated to succeed and envision yourself thriving as a Customer Service Representative (CSR) in Latrobe, PA, we invite you to apply today by clicking the application button. Take the next step in your career and become a valued member of our dedicated insurance team!
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.