Customer Service Representative (CSR)
Location: Amarillo, TX
Job Type: fulltime
Company: Nichole Thompson - State Farm Agency
Salary: $15.0 - $19.0 per hour
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) - Full-time
Are you passionate about providing outstanding customer experiences and building long-lasting relationships? We invite you to apply for the Customer Service Representative (CSR) position, a pivotal role dedicated to supporting clients with their insurance needs. As a valued member of our team, you will interact with individuals from all walks of life, guiding them through their coverage options and delivering exceptional support at every stage of the customer journey. This opportunity is ideal for energetic, self-motivated professionals who thrive in a fast-paced environment and are eager to contribute to the continued success of a respected insurance agency.
As a Customer Service Representative (CSR), you will play a critical role in driving business growth and ensuring customer satisfaction through value-based conversations. Your ability to communicate effectively, solve problems proactively, and manage multiple priorities will be essential to your success. We provide comprehensive training for candidates who possess the right skill set and attitude, even if you do not have prior insurance experience. Our team is committed to fostering a supportive environment where you can develop your skills, gain valuable experience, and pursue advancement opportunities within the organization.
Working as a Customer Service Representative (CSR), you will support customers by responding to inquiries, assisting with policy changes, clarifying billing questions, and submitting claims. You will use a customer-focused approach to educate clients about available insurance options, ensuring they receive the information necessary to make well-informed decisions. Your dedication to providing prompt, accurate, and friendly service will help maintain our reputation for excellence.
As part of your daily responsibilities, you will establish and nurture customer relationships, provide timely follow-up, and participate in ongoing team activities. The role requires a strong work ethic, attention to detail, and a commitment to professional growth, including obtaining and maintaining relevant insurance licenses. Bilingual English/Spanish skills are highly preferred and will be an asset in serving our diverse customer base.
Joining our team as a Customer Service Representative (CSR) offers you the potential for career advancement, valuable industry experience, and the satisfaction of making a positive impact on customers’ lives. You will receive hourly pay, benefits after three months, and the chance to grow within a supportive office environment. We value teamwork, integrity, and continuous improvement, and we are eager to welcome a dedicated professional who shares these values.
If you are ready to take the next step in your career and contribute to a thriving insurance agency, we encourage you to apply for the Customer Service Representative (CSR) position by clicking the application button. Begin your rewarding journey with us today!
Customer Service Representative (CSR) - Summary- Key frontline support role within a respected insurance agency
- Focus on delivering outstanding customer service and building strong client relationships
- Comprehensive training provided for individuals with the right skills and motivation
- Opportunities for professional growth and advancement within the organization
- Establish and maintain positive relationships with customers through regular follow-up
- Deliver prompt, accurate, and friendly customer service
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy modifications, claims, and billing
- Educate customers on insurance options using a needs-based review process
- Maintain a strong work ethic and demonstrate commitment to daily success
- Prepare and submit thorough activity reports to management
- Stay current with product updates, licensing requirements, and continuing education
- Competitive hourly pay structure
- Comprehensive benefits package after three months of employment
- Opportunities for career growth and advancement within the agency
- Valuable, hands-on experience in a dynamic team environment
- Bilingual English/Spanish highly preferred
- Excellent interpersonal, written, and verbal communication skills
- Strong organizational abilities and attention to detail
- Self-motivated with a proactive approach to problem solving
- Customer service-focused mindset and positive attitude
- Ability to learn and navigate computer systems and functions
- Capacity to work effectively within a team and multitask efficiently
- Commitment to accuracy, timeliness, and professional standards
- Must be able to obtain Property & Casualty and Life & Health insurance licenses
- Willingness to engage in ongoing professional development and training
- Energetic and enthusiastic about helping others
- Thrives in a fast-paced, collaborative environment
- Adaptable and eager to learn new skills
- Values integrity, reliability, and teamwork
- Dedicated to personal and professional growth
- This position is with an independent contractor insurance agent, not the parent insurance company
- Employment is contingent upon successful completion of licensing requirements and training programs
- Team members are not employees of the parent insurance company
- Equal opportunity employer; all qualified applicants are encouraged to apply
If you are motivated to excel and envision yourself in this role, please apply by clicking the application button. We look forward to reviewing your application and discussing the next steps in your career with us.