Customer Service Representative (CSR)
Location: Knoxville, TN
Job Type: fulltime
Company: Matt Cunningham State Farm Agency
Salary: $32000.0 - $75000.0 per year
Category: Customer Service
Job Description Apply Now
The Customer Service Representative (CSR) position offers an exceptional opportunity for individuals seeking a rewarding career in insurance services and client relations. As a key member of a dynamic agent team, the Customer Service Representative (CSR) plays a pivotal role in delivering outstanding service and supporting business growth through value-based conversations and remarkable customer experiences. This full-time position is ideal for motivated self-starters eager to thrive within a fast-paced environment and contribute to the success of an established insurance agency.
In this Customer Service Representative (CSR) role, individuals will establish and nurture customer relationships, providing prompt, accurate, and friendly service that reflects the core values of trust and reliability. The CSR is responsible for responding to a wide range of customer inquiries regarding insurance products, policy changes, coverages, claim submissions, billing clarification, and eligibility. This position requires a proactive, problem-solving mindset and a commitment to maintaining a strong work ethic, ensuring success each and every day.
No prior insurance experience is necessary, as comprehensive training is provided to candidates who demonstrate the right skill set and attitude. The agency encourages growth and development, offering opportunities for advancement and valuable industry experience. The CSR must be able to learn and adapt quickly to changes in products, licensing, technical developments, and continuing education requirements, ensuring compliance and excellence in service delivery.
The Customer Service Representative (CSR) is integral to the agency’s mission of helping customers find insurance solutions that best meet their individual needs. With a focus on customer satisfaction and building lasting relationships, the CSR is empowered to utilize a needs-based review process, educating customers about various insurance options. This role requires excellent interpersonal, communication, and organizational skills, as well as the ability to work effectively in a team environment and manage multiple tasks simultaneously.
In return for their dedication and performance, the Customer Service Representative (CSR) will receive a competitive compensation package that includes a base salary plus bonus opportunities, paid time off, and access to benefits such as dental, life, and vision insurance. The position also offers valuable on-the-job experience, with clear pathways for professional growth and advancement within the agency. Bilingual candidates, particularly those fluent in English and Spanish, are highly encouraged to apply, as the agency values diverse perspectives and the ability to serve a broader client base.
Applicants must be eligible and willing to obtain Property & Casualty and Life & Health licenses, as these are essential for providing comprehensive insurance support to customers. Selected candidates are expected to stay current on product changes, licensing requirements, and technical developments through ongoing education and training. The agency fosters an inclusive, supportive work culture that values integrity, accuracy, and a commitment to customer service excellence.
If you are dedicated to making a difference and envision yourself excelling in this Customer Service Representative (CSR) position, we invite you to click the job application button and take the first step toward a fulfilling career in insurance services. Join a team that is passionate about helping clients and supporting your professional journey.
Please note: This position is with an independent contractor agent and not with the parent insurance company. Employees must successfully complete applicable licensing requirements and training programs. The agent is solely responsible for hiring and employment decisions. Employees are not considered employees of the parent insurance company.
Customer Service Representative (CSR) - Summary- Serve as a primary point of contact for insurance customers
- Deliver exceptional customer service and foster strong client relationships
- Collaborate with an agent team to support business growth and client satisfaction
- Establish and maintain customer relationships, providing timely follow-ups as needed
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, claim submissions, and billing issues
- Educate customers about insurance options using a customer-focused, needs-based review process
- Maintain a high standard of work ethic and commitment to daily success
- Prepare and deliver thorough activity reports to the agent
- Stay current on product changes, licensing requirements, and industry developments
- Competitive base salary with bonus opportunities
- PTO including vacation and personal/sick days
- Dental, life, and vision insurance
- Opportunities for professional growth and advancement
- Valuable industry experience
- Bilingual skills (English/Spanish) highly preferred
- Strong interpersonal, written, and verbal communication skills
- People-oriented with excellent organizational skills
- Self-motivated, detail-oriented, and proactive in problem-solving
- Ability to work effectively in a team and multi-task in a dynamic environment
- Proficiency with basic computer functions
- Pride in delivering accurate and timely work
- Willingness and eligibility to obtain Property & Casualty and Life & Health licenses
- Commitment to ongoing learning and professional development
- Driven and energetic, with a passion for customer service
- Excellent communicator who thrives in fast-paced environments
- Adaptable, eager to learn, and committed to personal and team success
- Values diversity and brings a collaborative approach to problem-solving
- Position is within an independent agent office, not the parent insurance company
- Compliance with all licensing and training requirements is mandatory
- Inclusive, supportive workplace committed to equal employment opportunities
- Applicants are encouraged to apply by clicking the job application button