Customer Service Representative (CSR)
Location: MAKAWAO, HI
Job Type: fulltime
Company: State Farm Agency - Makawao
Salary: $40000.0 - $55000.0 per year
Category: Customer Service
Job Description Apply Now
Join a dynamic insurance team as a Customer Service Representative (CSR) and become an integral part of a highly regarded agency serving clients with professionalism and care. As a Customer Service Representative (CSR) with a leading insurance provider, you will be at the forefront of delivering exceptional customer service, ensuring each client receives the information and support they need regarding insurance products, claims, and policy management. This full-time position offers a unique opportunity to build your skills in a supportive team environment and gain valuable experience in the insurance industry.
As a Customer Service Representative (CSR), you will play a pivotal role in representing the agency, fostering positive relationships with clients, and helping them understand and navigate their insurance options. This position is ideal for individuals who are passionate about providing world-class customer service and are motivated to contribute to a collaborative and professional workplace. You will be encouraged to develop expertise in insurance products and services, and your efforts will directly contribute to customer satisfaction and agency growth.
If you are self-motivated, detail-oriented, and possess strong communication skills, this is a fantastic opportunity to embark on a rewarding career path. Working as a Customer Service Representative (CSR) provides you with the chance to engage with a diverse range of clients, address their needs, and make a meaningful impact on their insurance experiences. The agency values proactive problem-solvers who thrive in a team setting and are eager to learn and grow within the organization.
Located in Makawao, HI, the agency offers a welcoming environment where employees are empowered to succeed. The local setting provides a supportive community atmosphere and the potential for long-term career advancement. If you are ready to take the next step in your career as a Customer Service Representative (CSR), we encourage you to apply today by clicking the job application button.
Customer Service Representative (CSR) - Summary- Serve as a primary point of contact for clients, delivering outstanding customer service.
- Represent the agency with professionalism and integrity in every interaction.
- Assist clients with inquiries about insurance products, policies, claims, and billing.
- Contribute to the agency’s mission of providing reliable and accessible insurance solutions.
- Answer incoming phone calls and greet clients in a friendly, professional manner.
- Establish and nurture customer relationships through attentive service and follow-up.
- Respond promptly and accurately to client inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused, needs-based review process to educate clients about insurance options and help them make informed decisions.
- Document client interactions and maintain accurate records in accordance with agency procedures.
- Work collaboratively with team members to achieve agency goals and deliver consistent service excellence.
- Competitive base pay commensurate with experience and qualifications.
- Opportunities for valuable on-the-job experience and skill development.
- Growth potential and advancement opportunities within the agency.
- Excellent communication skills, including written, verbal, and listening abilities.
- Self-motivated with a strong attention to detail and organizational skills.
- Proactive approach to problem-solving and the ability to work effectively in a team environment.
- Demonstrated ability to assess customer needs and conduct effective client interviews.
- Ability to relate to a diverse customer base and build positive relationships.
- Property and Casualty license (must be able to obtain).
- Life and Health license (must be able to obtain).
- Willingness to complete all applicable licensing requirements and training programs as required by the agency.
- Enthusiastic about delivering exceptional customer service and building client loyalty.
- Adaptable, quick to learn, and eager to take on new challenges.
- Values teamwork and enjoys collaborating with colleagues in a supportive setting.
- Keen interest in professional development within the insurance sector.
- Ability to thrive in a fast-paced, client-focused environment.
- This position is with an independent contractor agent and not with the insurance company directly.
- Employment is contingent upon successful completion of required licensing and training.
- Employees of agents are not employees of the carrier.
- The agency is committed to equal employment opportunity and inclusive hiring practices.
- Makawao, HI, offers a positive work environment and a supportive local community.
If you are ready to bring your customer service skills to a rewarding and growth-oriented role as a Customer Service Representative (CSR), we encourage you to apply now by clicking the job application button and take the next step in your career journey.