Customer Service Representative (CSR)
Location: BALTIMORE, MD
Job Type: fulltime
Company: Katrina McCoy - State Farm Agency
Salary: $30000.0 - $35000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) - Summary
The Customer Service Representative (CSR) plays a vital role in supporting clients and building strong relationships within the insurance industry. As a CSR, you will be responsible for delivering outstanding customer service, managing client inquiries, and assisting with policy-related matters. You will have the opportunity to learn and grow in a dynamic environment, receiving comprehensive training if you are new to the insurance field. This full-time position provides valuable experience, professional development, and advancement opportunities within a reputable insurance agency.
In this role, the Customer Service Representative (CSR) will use effective communication skills and a customer-focused approach to foster client satisfaction and loyalty. The CSR is an integral member of the team, helping to ensure smooth operations and a consistently positive customer experience. Working as a Customer Service Representative (CSR), you will engage in meaningful conversations with clients, address their concerns, and provide knowledgeable guidance about insurance options and processes.
As a Customer Service Representative (CSR), you will have the chance to develop a rewarding career path within the insurance industry. The position is ideal for motivated individuals who enjoy problem-solving, multitasking, and working collaboratively to meet organizational goals. If you are proactive, detail-oriented, and dedicated to delivering excellent service, this opportunity is designed for you. Join a team that values professionalism, integrity, and continuous improvement by applying today.
Duties & Responsibilities- Establish and nurture customer relationships, providing follow-up and support as needed.
- Deliver prompt, accurate, and friendly service to clients; respond to inquiries related to insurance availability, eligibility, coverage details, policy changes, transfers, claims, and billing.
- Utilize a needs-based approach to educate customers about available insurance products and services.
- Maintain a strong work ethic and a commitment to achieving daily and long-term success.
- Collaborate with colleagues to ensure seamless service and policy management for all clients.
- Keep accurate records and provide timely and thorough activity reports to management.
- Stay current on product changes, licensing requirements, technical developments, and continuing education as required.
- Competitive base salary commensurate with experience and qualifications.
- PTO, including vacation and personal/sick leave.
- Opportunities for advancement and professional development within the agency.
- Valuable on-the-job training and mentorship in the insurance industry.
- Prior experience with State Farm is highly preferred but not required.
- Strong interpersonal skills with an ability to build rapport and trust with clients.
- Excellent written, verbal, and listening skills.
- People-oriented and customer-focused mindset.
- Strong organizational and multitasking abilities.
- Self-motivated with keen attention to detail and accuracy.
- Proactive approach to problem-solving and conflict resolution.
- Commitment to delivering outstanding customer service at all times.
- Ability to learn and effectively use computer systems and software relevant to insurance operations.
- Demonstrated pride in completing work accurately and efficiently.
- Team-oriented attitude with a willingness to support colleagues and share knowledge.
- Property & Casualty license (must be able to obtain).
- Life and Health license (must be able to obtain).
- Willingness to participate in ongoing professional development and continuing education.
- Energetic, enthusiastic, and motivated to contribute to the agency's growth.
- Adaptable to a fast-paced work environment and open to learning new processes.
- Dedicated to fostering positive relationships with clients and team members alike.
- Demonstrates a high level of professionalism, integrity, and reliability.
- Enjoys helping others and finds satisfaction in supporting client needs.
- This role is with an independent contractor agent and not directly with the parent insurance company.
- Selected candidates must fulfill all applicable licensing requirements and complete all necessary training programs.
- Employees hired for this position are employees of the independent contractor agent and not of the parent insurance company.
- The agency values diversity and is committed to providing a supportive and inclusive workplace.
If you are motivated to succeed and can see yourself thriving as a Customer Service Representative (CSR), we encourage you to click the application button and take the next step toward joining our team.