Customer Service Representative (CSR)
Location: Oklahoma City, OK
Job Type: fulltime
Company: Terry Amacher State Farm
Salary: $30000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
The Customer Service Representative (CSR) position is an essential client-facing role within an insurance agency environment. As a Customer Service Representative (CSR), you will play a pivotal part in ensuring that each client receives exceptional service, fostering long-term relationships, and supporting agency growth. This full-time position is ideal for those who are passionate about delivering value-based customer conversations, providing remarkable customer experiences, and contributing to a thriving, team-oriented workplace.
As a Customer Service Representative (CSR), you will engage directly with clients to address their insurance needs, answer inquiries, and facilitate policy updates. This role is perfect for motivated individuals who are eager to learn, adapt quickly, and grow professionally within the insurance sector. No prior insurance experience is required, as comprehensive training will be provided to candidates with the right skill set. Your dedication, attention to detail, and enthusiasm for helping others will be highly valued.
Working as a Customer Service Representative (CSR) in this dynamic environment offers the opportunity to build your career by developing expertise in insurance products, obtaining industry licenses, and advancing within the agency. The agency is committed to supporting employee growth and recognizes the importance of ongoing education and professional development. If you are ready to make a positive impact and take the next step in your career, we encourage you to apply for the Customer Service Representative (CSR) role today by clicking the job application button.
Customer Service Representative (CSR) - Summary- Serve as a key point of contact for clients, delivering prompt and accurate customer service.
- Engage in needs-based conversations to educate clients on insurance options and policy features.
- Support agency growth through proactive outreach and relationship building.
- Participate in a supportive, team-driven environment focused on continuous improvement.
- Establish and maintain strong client relationships through professional and timely follow-up.
- Respond to client inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing.
- Educate clients about various insurance products using a needs-based approach.
- Process policy updates, document interactions, and ensure all client records are accurate and up to date.
- Collaborate with the agency team to meet or exceed customer satisfaction and retention goals.
- Maintain a high level of ethical standards and commitment to client confidentiality.
- Provide thorough and timely activity reports to agency management as required.
- Stay current on product changes, licensing requirements, and industry trends through ongoing education.
- Competitive salary with bonus opportunities.
- PTO including vacation and personal/sick days.
- Valuable experience in the insurance industry.
- Growth potential and opportunities for advancement within the agency.
- Excellent interpersonal, written, and verbal communication skills.
- Strong organizational and time management abilities.
- Self-motivated with a positive, people-oriented attitude.
- Detail-oriented and proactive in problem solving.
- Ability to work collaboratively in a team setting.
- Comfortable learning and utilizing computer systems for daily tasks.
- Capable of managing multiple priorities simultaneously.
- Commitment to providing exceptional customer service at all times.
- Must be able to obtain Property & Casualty license.
- Must be able to obtain Life and Health insurance license.
- Willingness to remain current with licensing, product updates, and continuing education requirements.
- Energetic, motivated self-starter seeking a rewarding career in customer service and insurance.
- Thrives in a fast-paced environment and embraces new challenges.
- Demonstrates pride in delivering accurate, timely, and thorough work.
- Values ongoing learning and professional growth.
- Enjoys helping others and making a difference in clients' lives.
- This role is with an independent contractor agent, not with the parent insurance company.
- Selected candidates must complete all applicable licensing and training requirements.
- Employees of agent offices are not considered employees of the parent insurance company.
- The agency is committed to an inclusive, equal opportunity work environment in compliance with all EEOC guidelines.
If you are ready to start your career as a Customer Service Representative (CSR), take the next step by clicking the job application button and submitting your resume today. Join a team that values your growth, recognizes your efforts, and provides opportunities for advancement in the insurance industry.