Customer Service Representative (CSR)
Location: Union City, MI
Job Type: fulltime
Company: Jason McBride - State Farm Agency
Salary: $40000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Are you passionate about providing outstanding support to clients and ensuring an exceptional experience with a trusted insurance agency? We are seeking a dedicated Customer Service Representative (CSR) to join our team in Union City, MI. This full-time position is ideal for individuals who thrive in a service-oriented environment and are committed to building lasting relationships with customers. As a vital member of our agency, you will play a key role in enhancing the customer journey and supporting the mission of a reputable State Farm independent contractor agent.
Working as a Customer Service Representative (CSR) offers a unique opportunity to interact directly with clients, addressing their insurance questions, clarifying policy details, and ensuring that their needs are met with professionalism and care. You will be the first point of contact, representing our agency’s commitment to excellence in customer service, and helping clients navigate the insurance process with confidence. Your efforts will contribute to customer retention, satisfaction, and the overall reputation of the agency.
Our agency in Union City, MI, is known for its supportive team environment and focus on personal and professional growth. You will receive the training and resources necessary to succeed, including support for obtaining required licenses and developing your knowledge of insurance products. In this role, you will find opportunities for advancement within the agency, valuable industry experience, and the chance to make a difference in the lives of our customers.
We are looking for candidates who are proactive, detail-oriented, and motivated to help clients understand their insurance options. If you are seeking a rewarding customer service career and want to join a team that values integrity and excellence, consider applying for the Customer Service Representative (CSR) position today. Click the application button to take the next step in your career journey!
Customer Service Representative (CSR) - Summary- Engage with clients as the first point of contact, providing prompt, accurate, and friendly customer service.
- Support a well-established State Farm independent contractor agent in Union City, MI.
- Focus on creating positive client experiences and fostering customer loyalty through exceptional service.
- Participate in agency growth by educating clients on available insurance products and services.
- Answer telephone calls and greet clients in a courteous and professional manner.
- Establish and maintain strong customer relationships, following up as needed to ensure satisfaction.
- Respond to inquiries regarding insurance availability, eligibility, policy changes, billing, claims, and other related topics.
- Utilize a customer-focused, needs-based review process to educate clients about their insurance options and coverage details.
- Assist customers with policy transfers, claim submissions, and account updates.
- Collaborate with team members to resolve customer issues and provide solutions efficiently.
- Maintain accurate records and documentation of interactions and transactions.
- Proactively identify opportunities to improve the customer experience and contribute to agency goals.
- Competitive base salary with commission and bonus opportunities.
- PTO, including vacation and personal/sick days.
- Valuable hands-on experience in the insurance industry.
- Potential for growth and advancement within the agency.
- Prior sales experience (inside sales, outside sales, retail sales, or telemarketing) preferred but not required.
- Excellent written, verbal, and listening communication skills.
- Self-motivated and able to take initiative in solving problems.
- High attention to detail and commitment to accuracy.
- Ability to work effectively as part of a collaborative team.
- Strong interpersonal skills and ability to conduct effective interviews to assess client needs.
- Capability to build rapport and relate to diverse clients.
- Must obtain Property & Casualty license and Life & Health license as required by role (training/support provided).
- Thrives in a client-facing, service-oriented environment.
- Demonstrates professionalism and integrity at all times.
- Willingness to learn and adapt to new information and processes.
- Positive attitude and commitment to continuous improvement.
- Goal-driven with the desire to contribute to team and agency success.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must be able to successfully complete applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees; employees are not employees of State Farm Insurance Companies.
- Union City, MI, offers a welcoming community atmosphere and a supportive environment for professionals seeking growth in the insurance industry.
- We are an equal opportunity employer and encourage applications from individuals of all backgrounds.
Ready to start your career as a Customer Service Representative (CSR) in Union City, MI? Click the application button now to apply and embark on a rewarding journey with our agency!