Customer Service Representative (CSR)
Location: EASTON, PA
Job Type: fulltime
Company: State Farm Agency - Easton, PA
Salary: $40000.0 - $75000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) - Summary
The Customer Service Representative (CSR) plays a vital role in delivering outstanding service to clients, supporting business growth, and ensuring satisfaction through value-based interactions. As a key member of a State Farm Agency team, the CSR will engage directly with customers, providing prompt assistance and comprehensive service regarding insurance products, policy changes, claims, and billing inquiries. This full-time opportunity offers a dynamic work environment, professional development, and the chance to build a meaningful career in the insurance industry. Working in the Easton, PA area, you can enjoy contributing to a respected organization that values teamwork, integrity, and exceptional customer care.
Duties & Responsibilities- Establish and maintain strong customer relationships through regular follow-ups and proactive communication.
- Deliver accurate, friendly, and efficient customer service by addressing inquiries related to insurance products, eligibility, policy changes, transfers, claim submissions, and billing.
- Educate clients about available insurance options using a needs-based review process to match products to customer requirements.
- Maintain a consistent and strong work ethic dedicated to daily success and customer satisfaction.
- Collaborate with team members to achieve office goals and support a positive work environment.
- Provide timely activity reports and status updates to the agent and management team as required.
- Stay current with product changes, licensing requirements, and industry developments through ongoing training and education.
- Competitive salary structure with opportunities for signing bonuses and performance-based incentives.
- PTO including vacation and personal/sick days to support work-life balance.
- Comprehensive paid training and professional development programs to advance your knowledge and skills.
- Retirement plan options including SIMPLE IRA with employer matching.
- Valuable hands-on experience within a reputable insurance agency environment.
- Clear pathways for career growth and advancement within the agency for high-performing team members.
- Exceptional interpersonal skills with an ability to build rapport and trust with clients.
- Effective written, verbal, and listening communication abilities.
- Strong organizational skills and attention to detail to manage multiple tasks efficiently.
- Self-motivated, proactive problem-solver who takes pride in accuracy and timeliness.
- Demonstrated ability to work effectively both independently and as part of a collaborative team environment.
- Comfortable with learning and utilizing computer systems relevant to insurance operations.
- Commitment to maintaining current knowledge in insurance products, licensing, and industry best practices.
- Must be able to obtain Property & Casualty and Life & Health licenses as required by state regulations (if not already licensed).
- Energetic, motivated, and eager to contribute to team success.
- Thrives in fast-paced environments and embraces new challenges.
- Dedicated to providing exceptional customer service and ensuring a positive client experience.
- Willing to participate in ongoing training and professional development.
- Values integrity, reliability, and accuracy in all aspects of work.
- Interested in a long-term career path with advancement opportunities within the insurance field.
- This Customer Service Representative (CSR) position is within a State Farm independent contractor agency. While you will be employed by the agency, not State Farm Insurance Companies, you will be expected to meet all applicable licensing and training standards.
- Employment at the agency may require successful completion of background checks and other onboarding requirements.
- The agency fosters an inclusive, supportive, and professional work environment that values diversity and equal opportunity for all applicants and employees.
If you are passionate about customer service and ready to build a rewarding career as a Customer Service Representative (CSR), we encourage you to click the application button and apply today. Take the next step toward joining a reputable agency and making a meaningful difference in the lives of customers every day.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.