Customer Service Representative (CSR)
Location: WOODBURY, MN
Job Type: fulltime
Company: Luke Lehman - State Farm Agency
Salary: $45000.0 - $60000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) Job Description
As a Customer Service Representative (CSR), you will play a critical role in supporting a dynamic insurance agency team. This position is designed for individuals who are passionate about delivering exceptional customer experiences and are eager to learn about the insurance industry. No prior insurance experience is required, as comprehensive training will be provided for the right candidate who demonstrates a strong skill set and a commitment to excellence.
In the role of Customer Service Representative (CSR), you will be responsible for building and nurturing relationships with clients, ensuring their satisfaction, and helping them understand their insurance options. Your ability to communicate effectively, maintain organization, and proactively resolve issues will contribute to both client retention and the growth of the agency. This position offers a unique opportunity to develop valuable professional skills, explore growth avenues within the organization, and work towards a rewarding and stable career.
The agency values individuals who thrive in fast-paced environments and who are motivated self-starters. As a Customer Service Representative (CSR), you will engage in value-driven conversations, educate customers on available products, and provide prompt and accurate service. Your work will directly impact the agency’s success and reputation, as you support clients with their insurance needs and foster long-term loyalty through exceptional service.
Employees will benefit from a competitive compensation structure, including base salary, bonus opportunities, and a range of additional benefits designed to support your well-being and professional growth. The agency encourages ongoing education and training to help you remain current in industry developments. The Customer Service Representative (CSR) position is ideal for candidates who are detail-oriented, organized, and committed to delivering results in a team-focused environment.
Located in a vibrant area, this agency offers a collaborative and supportive workplace where your contributions are recognized and rewarded. If you are enthusiastic about building a meaningful career in customer service and the insurance industry, this is your chance to join a respected team and make a difference.
Customer Service Representative (CSR) - Summary- Serve as the primary point of contact for clients, addressing inquiries and providing information about insurance products and services.
- Develop and maintain positive relationships with customers to support client retention and satisfaction.
- Utilize a needs-based approach to educate customers about insurance coverage options and assist with policy selections.
- Contribute to a collaborative team environment focused on growth and excellence.
- Establish and nurture relationships with clients, following up as needed to ensure satisfaction.
- Provide timely, accurate, and friendly service by responding to inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing.
- Utilize a customer-focused review process to inform customers about insurance choices and assist them in making informed decisions.
- Maintain a strong work ethic and a commitment to achieving daily goals and delivering results.
- Prepare and submit regular activity reports to the agent and ensure all documentation is accurate.
- Remain up-to-date on product changes, licensing requirements, technical developments, and continuing education opportunities.
- Competitive base salary plus performance-based bonuses.
- 50% employer-paid individual health insurance.
- 3% employer match on SIMPLE IRA retirement plan.
- $100 monthly allowance for financial service products.
- Paid time off: 1 day per month worked, with 15 days PTO per year after initial period.
- Opportunities for advancement and professional growth within the agency.
- Valuable hands-on experience in the insurance industry.
- Excellent interpersonal, written, and verbal communication skills.
- Strong organizational abilities and attention to detail.
- Self-motivated and proactive approach to problem-solving.
- Dedication to high-quality customer service and teamwork.
- Ability to learn and utilize computer functions relevant to the role.
- Capable of managing multiple tasks and prioritizing responsibilities effectively.
- Commitment to accuracy and timeliness in all work performed.
- Ability to obtain Property & Casualty license (required).
- Ability to obtain Life and Health license (required).
- Willingness to participate in ongoing training and education as needed.
- Personable, enthusiastic, and people-oriented with a genuine desire to help others.
- Motivated self-starter who thrives in a fast-paced, goal-driven environment.
- Flexible, adaptable, and eager to learn new skills.
- Committed to professional growth and continuous learning.
- Values teamwork, collaboration, and positive workplace culture.
- This position is offered by an independent insurance agency and is not a direct employment opportunity with the parent insurance company.
- Selected candidates must successfully complete all applicable licensing requirements and agency training programs.
- The agency is committed to equal employment opportunity and encourages individuals of all backgrounds to apply.
- The location offers access to a thriving community, providing a supportive atmosphere for career growth and personal development.
If you are ready to take the next step in your career as a Customer Service Representative (CSR), click the application button to submit your resume and begin the process. Join a team that values your skills, rewards dedication, and invests in your future.
EEO Statement: This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.