Customer Service Representative (CSR)
Location: LITTLE ROCK, AR
Job Type: fulltime
Company: Andre Pendleton - State Farm Agency
Salary: $40000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) - Summary
The Customer Service Representative (CSR) is a pivotal position on the insurance agency team, dedicated to delivering a superior client experience while supporting agency growth. As a Customer Service Representative (CSR), you will play a key role in establishing and maintaining client relationships, ensuring all inquiries and service needs are met with professionalism and accuracy. This opportunity is ideal for individuals who are self-motivated, thrive in dynamic environments, and are passionate about helping others. The role offers a pathway for professional growth and valuable experience in the insurance industry, making it an excellent entry point or advancement opportunity for those interested in customer support and insurance services.
Duties & Responsibilities- Establish and nurture customer relationships, providing ongoing support and follow-up as required to maintain client satisfaction and loyalty.
- Deliver prompt, accurate, and friendly customer service, responding to inquiries concerning insurance products, policy eligibility, coverage options, policy changes, transfers, claim submissions, and billing clarifications.
- Utilize a customer-focused, needs-based review process to educate clients on available insurance options, helping them make informed decisions to meet their protection needs.
- Demonstrate a strong work ethic and commitment to achieving daily success, upholding the agency’s standards for quality and service.
- Maintain accurate and timely records of all customer interactions and activities, ensuring compliance with agency procedures and regulatory requirements.
- Collaborate with the agency team to support overall business objectives and contribute to a positive, team-oriented workplace culture.
- Proactively identify and resolve customer concerns, striving for first-contact resolution and a remarkable customer experience.
- Remain current on product updates, licensing requirements, technical developments, and participate in ongoing training and continuing education as needed.
- Competitive salary structure with bonus opportunities based on performance.
- PTO including paid vacation and personal/sick days to support work-life balance.
- Valuable hands-on experience within the insurance sector.
- Clear pathway for professional growth and advancement within the agency.
- Excellent interpersonal and communication skills, both written and verbal, with strong listening abilities.
- People-oriented with a positive, service-driven attitude.
- Strong organizational skills and the ability to manage multiple tasks efficiently.
- Self-motivated with a proactive approach to problem solving and task completion.
- High attention to detail and a commitment to accuracy and timeliness in work output.
- Ability to collaborate effectively within a team environment and independently when required.
- Proficiency in learning and utilizing computer systems relevant to the role.
- Ability to provide detailed and timely reports to agency leadership.
- Must be able to obtain Property & Casualty license as well as Life and Health license; agency support is provided for the right candidate.
- Commitment to maintaining all required licenses and staying updated on product and regulatory changes through continuing education.
- Driven, energetic, and eager to learn new skills in a supportive, fast-paced insurance agency environment.
- Passionate about delivering exceptional customer service and building long-term client relationships.
- Thrives in an environment where adaptability and a collaborative spirit are valued.
- Demonstrates a high degree of initiative, reliability, and integrity in all aspects of work.
- Open to learning about insurance products and committed to ongoing professional development.
- This position is with an independent contractor agent and not with the insurance company directly.
- Employees of the agency must complete all licensing and training requirements as set by relevant authorities and the agency itself.
- Employment is governed by the standards and expectations of the independent agency, and employees are not employees of the insurance company.
- Inclusive, equal opportunity employer committed to diversity and a respectful workplace.
If you are ready to advance your career as a Customer Service Representative (CSR), take the next step and apply today by clicking the job application button. Join a team that values your growth, rewards your dedication, and offers a fulfilling path in the insurance industry.