Customer Service Representative (CSR)
Location: CONSTANTINE, MI
Job Type: fulltime
Company: Greg Hoover State Farm Agency
Salary: $35000.0 - $100000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) Job Description
As a Customer Service Representative (CSR), you will play a critical role in providing excellent service and support to clients within an insurance agency environment. This dynamic position offers you the opportunity to engage with customers, respond to their needs, and contribute to the overall success of a reputable insurance office. The Customer Service Representative (CSR) position is ideal for individuals who are passionate about delivering value-based service and enjoy building meaningful customer relationships. This full-time role is designed for candidates who are motivated, detail-oriented, and eager to learn and grow within the insurance industry.
Working as a Customer Service Representative (CSR), you will be empowered to establish relationships with customers by providing prompt, accurate, and friendly service. In this role, you will address inquiries regarding insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing clarification. You will use a needs-based review process to educate customers about insurance products and help them make informed decisions that best suit their individual requirements.
As a key member of the team, you will demonstrate a strong work ethic, dedication to customer satisfaction, and a commitment to professional growth. The Customer Service Representative (CSR) role offers a supportive environment with valuable training, competitive compensation, and opportunities for advancement within the agency. You will be expected to remain current with product changes, licensing requirements, technical developments, and continuing education to maintain the highest standard of service and compliance.
This is a rewarding opportunity for self-starters who thrive in fast-paced environments and are driven to achieve success each and every day. If you are looking to launch or advance your career in the insurance industry, the Customer Service Representative (CSR) position provides an excellent platform to gain experience and build long-term professional skills. The agency offers a positive workplace culture and recognizes the importance of teamwork, collaboration, and ongoing professional development.
Working in this role, you will have the chance to interact with a diverse client base and make a meaningful impact on customers' lives by helping them protect what matters most. The agency is committed to fostering an inclusive and supportive environment where every team member can excel. If you are proactive in problem-solving, detail-oriented, and dedicated to delivering exceptional service, you are encouraged to apply for this Customer Service Representative (CSR) position by clicking the application button today.
Customer Service Representative (CSR) - Summary- Engage with customers to deliver outstanding service and support in an insurance agency setting.
- Opportunity to learn, grow, and advance within the agency.
- Full-time position offering comprehensive training and a positive work environment.
- Establish and maintain customer relationships through effective communication and follow-up.
- Respond promptly and accurately to customer inquiries regarding insurance products and services.
- Educate customers about insurance options using a needs-based approach.
- Process policy changes, transfers, claim submissions, and provide billing clarifications.
- Maintain a high level of professionalism and a commitment to customer satisfaction.
- Provide timely and thorough activity reports to the agent as required.
- Stay informed about industry product changes, licensing updates, and technical developments.
- Competitive salary plus commission structure.
- PTO, including vacation and personal/sick days.
- Health insurance plan available.
- Valuable on-the-job experience and training.
- Growth potential and opportunities for advancement within the agency.
- Excellent interpersonal and communication skills (written, verbal, and listening).
- Bilingual English/Spanish is a plus.
- People-oriented with strong organizational abilities.
- Self-motivated, detail-oriented, and proactive in problem-solving.
- Ability to work effectively in a team environment and multitask as needed.
- Proficient in using computer functions and technology.
- Pride in completing work accurately and on time.
- Must be able to obtain Property & Casualty license as well as Life and Health license.
- Willingness to remain current in licensing, technical skills, and continuing education.
- Energetic and motivated self-starter who thrives in a fast-paced environment.
- Dedicated to providing a remarkable customer experience.
- Strong commitment to achieving daily success and agency goals.
- Willing to learn and adapt to new processes and product changes.
- This position is with an independent contractor agent, not with the parent insurance company.
- Employees must complete all applicable licensing requirements and training programs.
- All hiring decisions are made by the independent agent, and employees are not employees of the parent company.
- The agency is committed to diversity and inclusion and adheres to all EEOC guidelines.
If you are ready to take the next step in your career as a Customer Service Representative (CSR), click the apply button now to join a supportive and professional team dedicated to client success.