Customer Service Representative (CSR)
Location: FAIRBANKS, AK
Job Type: fulltime
Company: Matthew Raymond - State Farm Agency
Salary: $23.0 - $35.0 per hour
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) - Full-time
If you are seeking a dynamic and rewarding career in client relations, consider joining our team as a Customer Service Representative (CSR). This role offers an opportunity to work in a fast-paced, professional environment, fostering long-term customer relationships and supporting business growth. Our team is dedicated to delivering outstanding service through value-based conversations and a commitment to an exceptional customer experience. We welcome individuals with a positive attitude, strong work ethic, and motivation to succeed. No prior insurance experience is required; we will provide comprehensive training to candidates with the right skills and drive, ensuring your success in this vital customer-focused position.
As a Customer Service Representative (CSR), you will be responsible for engaging with clients, addressing their inquiries, and helping them understand insurance options tailored to their needs. You will have the opportunity to develop valuable skills, enjoy competitive compensation, and benefit from opportunities for career advancement within our organization. Our collaborative team culture encourages professional growth and achievement, making this a great place to build your career in the insurance industry.
Located in a vibrant community, our office provides a supportive environment where employees can thrive and contribute to the success of our business. If you enjoy helping people, problem-solving, and working in a team-oriented setting, we invite you to apply to become part of our exceptional staff. Click the application button to start your journey towards a fulfilling career as a Customer Service Representative (CSR).
Customer Service Representative (CSR) - Summary- Engage with customers to build strong relationships and ensure satisfaction
- Provide prompt, accurate, and friendly support for insurance-related inquiries
- Educate clients about available insurance products and coverage options
- Develop key skills in customer service, organization, and teamwork
- Contribute to the growth and success of the agency through value-based interactions
- Establish and maintain positive customer relationships, following up as needed
- Respond to client inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing
- Conduct needs-based reviews to match clients with suitable insurance options
- Maintain high standards of accuracy and timeliness in all interactions
- Collaborate with team members to achieve daily, weekly, and monthly goals
- Document activities and provide thorough reports to management
- Stay current on product updates, licensing, and industry developments through ongoing education
- Competitive hourly pay plus commission opportunities
- Annual performance-based bonuses
- Paid time off (PTO) – three weeks per year
- 401(k) retirement plan with employer match
- Life insurance coverage
- On-the-job training and valuable professional experience
- Opportunities for advancement within the agency
- Bilingual English/Spanish preferred
- Excellent interpersonal, written, and verbal communication skills
- Strong organizational skills and attention to detail
- Self-motivated, proactive, and committed to customer service excellence
- Ability to work effectively both independently and as part of a team
- Comfortable learning and using various computer functions and software
- Ability to multi-task and prioritize assignments
- Required to obtain Property & Casualty license and Life & Health license (training support provided)
- Willingness to remain current with product changes and continuing education requirements
- Energetic and enthusiastic about helping others
- Motivated self-starter who thrives in a fast-paced setting
- Keen attention to accuracy and timely completion of tasks
- Flexible and adaptable to changing priorities
- Pride in delivering top-notch service and exceeding customer expectations
- Interest in building a career in the insurance or financial services sector
- This position is with an independent contractor agent affiliated with a major insurance company; employees are not employees of the parent insurance company
- All employees must meet applicable licensing and training requirements
- Our organization is committed to providing equal employment opportunities and fostering an inclusive workplace
If you are motivated to advance your career as a Customer Service Representative (CSR), we encourage you to apply by clicking the job application button. Take the next step towards a rewarding future with our organization!