Customer Service Representative (CSR)
Location: Metairie, LA
Job Type: fulltime
Company: Kert LeBlanc - State Farm Agency
Salary: $30000.0 - $36000.0 per year
Category: Insurance
Job Description Apply Now
Are you passionate about delivering exceptional customer service and building strong relationships? We are seeking a dedicated Customer Service Representative (CSR) to join our reputable insurance agency team in Metairie, LA. As a Customer Service Representative (CSR) in our organization, you will play a pivotal role in providing prompt, accurate, and friendly support to clients, ensuring a seamless insurance experience. This full-time opportunity is ideal for individuals who are attentive, motivated, and eager to make a meaningful impact in the insurance industry.
Working as a Customer Service Representative (CSR) in Metairie, LA, you will be at the forefront of our client interactions. You will address a variety of insurance inquiries while maintaining a positive and professional demeanor. Your ability to understand the unique needs and motivations of each customer will help us maintain high levels of customer satisfaction and loyalty. Our agency is known for its collaborative environment and commitment to professional development, making this an excellent role for those seeking growth in the insurance sector.
As a Customer Service Representative (CSR), you will utilize your communication and problem-solving skills to respond to client questions regarding policy options, coverage details, claims, and billing. You will serve as a knowledgeable resource, guiding clients through complex insurance matters and helping them make informed decisions. This position provides a foundation for those who aspire to advance their insurance careers, including future opportunities to become a licensed agent.
If you enjoy working in a dynamic team environment and are eager to support clients with their insurance needs, we encourage you to apply today. Our agency offers a supportive workplace where you can thrive professionally while contributing to our mission of delivering outstanding customer care.
Customer Service Representative (CSR) - Summary- Full-time position focused on providing superior customer service within a respected insurance agency.
- Engage with clients to address questions, process service requests, and ensure overall satisfaction.
- Work in a collaborative and growth-oriented environment in Metairie, LA.
- Respond to client inquiries via phone and in-person, delivering courteous and efficient service.
- Establish and nurture strong customer relationships through regular follow-up and support.
- Provide accurate information on policy availability, eligibility, coverage options, policy changes, and claims.
- Guide clients through insurance options using a needs-based approach to educate and empower decision-making.
- Assist with billing clarifications and policy transfers as needed.
- Maintain detailed records of client interactions and ensure timely resolution of service requests.
- Collaborate with team members to achieve service goals and contribute to a positive office environment.
- Base salary with a competitive commission structure, rewarding performance and results.
- Potential for bonuses based on achieving top performance metrics.
- PTO for personal time and holidays, supporting work-life balance.
- Access to retirement plan and hospitalization benefits.
- Comprehensive training and career development, preparing candidates for advancement opportunities.
- Prior experience in customer service, sales, or related fields is preferred.
- Strong communication skills, both written and verbal, with active listening abilities.
- Motivated, detail-oriented, and proactive in problem-solving.
- Ability to work collaboratively within a team-focused environment.
- Demonstrated capability to assess customer needs and conduct effective interviews.
- Relatable and personable with a client-focused mindset.
- Willingness and ability to obtain Property & Casualty license as required.
- Willingness and ability to obtain Life & Health insurance license as required.
- Customer-centric professional with a passion for providing outstanding service.
- Adept at building and maintaining trusting client relationships.
- Self-motivated and disciplined, able to manage multiple tasks efficiently.
- Committed to personal and professional growth within the insurance industry.
- Enthusiastic about contributing to a positive and inclusive workplace culture.
- This position is with an independent insurance agency and not directly with State Farm Insurance Companies.
- Employment is contingent upon the successful completion of applicable licensing requirements and training programs.
- Employees are hired by independent agents and are not employees of State Farm.
- Our agency is committed to providing equal employment opportunities in compliance with all relevant laws and regulations.
- Metairie, LA offers a vibrant community and a supportive environment for professional growth within the insurance sector.
If you are motivated to excel as a Customer Service Representative (CSR) and are ready to take the next step in your insurance career, we invite you to submit your application today by clicking the job application button. Join our team and help us deliver excellence in customer service!