Customer Service Representative (CSR)
Location: San Antonio, TX
Job Type: Temporary
Company: Staffing Management Group
Category: Customer Service
Job Description Apply Now
The Customer Service Representative (CSR) plays a crucial role in delivering an exceptional customer experience by providing support, guidance, and solutions to clients. As a frontline professional, the Customer Service Representative (CSR) is responsible for ensuring customer satisfaction through prompt, courteous, and effective communication. This role is suited for individuals with strong communication skills who are passionate about resolving issues and building positive relationships with customers. The CSR is essential in upholding the company’s reputation and contributing to its mission of fostering a customer-centric environment.
Joining the team as a Customer Service Representative (CSR) offers the opportunity to participate in a structured onboarding process, including orientation and comprehensive training. Key dates for the role include an initial orientation, followed by a dedicated training period that provides new hires with the tools and knowledge necessary for success. The program is designed to equip CSRs with the skills required to handle customer inquiries, resolve concerns, and support ongoing company initiatives.
By working as a Customer Service Representative (CSR), you will engage with diverse individuals, listen actively to their concerns, and provide accurate information or solutions. You will also contribute to the continuous improvement of processes and policies by relaying customer feedback and working collaboratively with your team. This role emphasizes adherence to company policies and compliance with regulatory standards, creating a professional environment where every employee is valued and supported.
As a Customer Service Representative (CSR), you will be part of a team that prioritizes growth, professional development, and teamwork. The company encourages a culture of respect, inclusion, and continuous learning, ensuring that each employee has access to resources that help them excel in their role. The skills developed in this position are highly transferable and can lead to advancement opportunities within customer service and related fields.
Working as a Customer Service Representative (CSR) allows you to make a real difference in the lives of customers by providing responsive and reliable service. Whether you are handling inquiries, resolving issues, or offering support, your work is instrumental to the company’s success. If you are ready to join a dynamic team, grow professionally, and help shape positive customer experiences, click the application button to apply today.
Customer Service Representative (CSR) - Summary- Serves as the primary point of contact for customers, addressing inquiries and concerns promptly and professionally.
- Participates in structured orientation and training to ensure comprehensive role preparation.
- Supports the company’s mission to deliver high-quality, customer-focused service.
- Respond to customer inquiries via phone, email, or chat in a timely and courteous manner.
- Resolve customer issues by identifying the root cause and providing appropriate solutions.
- Document customer interactions and maintain accurate records in the system.
- Collaborate with team members and other departments to address complex issues.
- Provide feedback to management on recurring customer concerns and suggest process improvements.
- Follow company policies, procedures, and compliance standards at all times.
- Competitive compensation package aligned with industry standards.
- Access to paid training and professional development resources.
- Opportunities for career advancement within the customer service department.
- Comprehensive benefits plan offered to eligible employees.
- High school diploma or equivalent required; additional education a plus.
- Strong verbal and written communication skills.
- Basic computer proficiency and familiarity with customer service software.
- Problem-solving skills and the ability to remain calm under pressure.
- Ability to work both independently and collaboratively in a team environment.
- Willingness to participate in orientation and training programs as scheduled.
- Detail-oriented and able to multitask in a fast-paced environment.
- Empathetic listener with a customer-first approach to service.
- Flexible, adaptable, and open to feedback.
- Demonstrates integrity and professionalism in all interactions.
- Committed to ongoing personal and professional development within the company.
- Participation in scheduled orientation and training is required for all new hires.
- The role offers a supportive environment with opportunities for growth and skill-building.
- The company is an Equal Opportunity Employer (EEO), committed to diversity and inclusion in the workplace.
- To join our team and start your career as a Customer Service Representative (CSR), click the job application button and submit your application today.