Customer Service Representative (CSR)
Location: FRESNO, CA
Job Type: fulltime
Company: Mark Headrick - State Farm
Salary: $18.0 - $22.0 per hour
Category: Insurance
Job Description Apply Now
Customer Service Representative (CSR)Position Overview
We are seeking an enthusiastic and driven Customer Service Representative (CSR) to join a dynamic team within an established insurance agency. This is an excellent opportunity for candidates who are passionate about delivering exceptional customer service and building long-term client relationships. The Customer Service Representative (CSR) plays a pivotal role in supporting business growth through value-driven conversations, ensuring clients have a positive and memorable experience at every interaction. Previous insurance experience is not required, as comprehensive training will be provided for individuals demonstrating the right aptitude and motivation.
As a Customer Service Representative (CSR), you will be responsible for establishing and maintaining strong customer relationships, responding to inquiries, and educating clients about a wide range of insurance products. The position is ideal for individuals who thrive in a fast-paced environment, are self-motivated, and are committed to pursuing professional growth within the insurance industry. You will have the chance to earn competitive compensation, enjoy paid time off, and participate in valuable training programs that can lead to advancement opportunities within the agency.
Working as a Customer Service Representative (CSR) offers a rewarding career path for those who excel at effective communication, problem-solving, and multitasking. You will collaborate with a supportive team and benefit from ongoing professional development, ensuring you remain current with industry changes, product updates, and licensing requirements. Joining the team means you'll have the tools, mentorship, and resources needed to make a meaningful impact while advancing your own career goals.
This role is designed for individuals who take pride in their work and are dedicated to achieving accuracy, efficiency, and client satisfaction. If you are eager to contribute to a high-performing team and are committed to continuous learning, we encourage you to apply for the Customer Service Representative (CSR) position today by clicking the job application button.
Customer Service Representative (CSR) - Summary- Deliver exceptional customer service and support to new and existing clients within an insurance agency setting.
- Engage in proactive, value-based conversations to support business growth and client retention.
- Receive on-the-job training and development, with opportunities for advancement.
- Establish and nurture customer relationships, conducting regular follow-ups as needed.
- Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance products, policy changes, claims, and billing.
- Educate clients on insurance options through a needs-based review process.
- Maintain a strong work ethic and demonstrate a commitment to achieving daily goals.
- Collaborate with team members to deliver outstanding service and support.
- Complete timely and thorough activity reports for management review.
- Stay current with product changes, licensing requirements, and ongoing training.
- Competitive base salary with performance-based bonus potential.
- Paid time off, including vacation and personal/sick days.
- Access to professional development and growth opportunities within the agency.
- Valuable experience working in a reputable insurance agency environment.
- Exceptional interpersonal and communication skills (written, verbal, and listening).
- Strong organizational skills and attention to detail.
- Self-motivated and able to work efficiently in a team environment.
- Ability to handle multiple tasks and prioritize effectively.
- Proactive approach to problem-solving and client service.
- Willingness to learn and adapt to new technology and processes.
- Pride in delivering accurate and timely work.
- Property & Casualty license (must be able to obtain if not already licensed).
- Life and Health license (must be able to obtain if not already licensed).
- Commitment to ongoing education and professional development.
- People-oriented and dedicated to delivering exceptional client experiences.
- Energetic, positive, and eager to grow within the insurance industry.
- Motivated self-starter who thrives in a fast-paced, goal-oriented environment.
- Demonstrates integrity, accountability, and a strong desire to succeed.
- This position is with an independent contractor agent, not directly with the parent insurance company.
- Employees must complete applicable licensing and training as required.
- Ongoing support and mentorship provided for career advancement.
- Applicants are encouraged to apply by clicking the application button to begin the hiring process.
Legal Disclaimer: This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.