Customer Service Representative (CSR)
Location: ORLAND PARK, IL
Job Type: fulltime
Company: Bob Davis - State Farm Agency
Salary: $38000.0 - $55000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) - Full-Time
Are you searching for an opportunity to launch or advance your career in customer service with a reputable insurance agency? We are seeking a highly motivated and energetic Customer Service Representative (CSR) to join our team. In this full-time role, you will become an invaluable member of an independent insurance agency, working alongside experienced professionals dedicated to delivering exceptional service and value to our clients. No prior insurance experience is required; comprehensive training and support will be provided for the right candidate with a strong skill set and commitment to excellence.
As a Customer Service Representative (CSR), you will be the face of our agency, handling all aspects of customer engagement, service, and support. This is an excellent opportunity for individuals who thrive in fast-paced environments, enjoy problem-solving, and are passionate about helping others. Our team values integrity, work ethic, and a genuine desire to contribute to our business's ongoing growth and customer satisfaction.
In your role as a Customer Service Representative (CSR), you will engage with customers by establishing positive relationships, responding to inquiries, and assisting with a wide range of insurance-related needs. You will utilize a consultative, value-based approach to ensure customers understand their options and receive support tailored to their individual requirements. Your efforts will directly contribute to our agency's reputation for providing remarkable customer experiences and trusted advice.
The Customer Service Representative (CSR) role offers a competitive base salary, paid time off—including vacation and personal/sick days—and access to a comprehensive benefits package that may include health insurance, profit sharing, and opportunities for advancement. Support for obtaining necessary insurance licenses is provided, along with ongoing training to keep your skills and knowledge up to date.
If you are a self-starter with excellent interpersonal and communication skills, attention to detail, and a dedication to customer service, we encourage you to apply for the Customer Service Representative (CSR) position. Take the next step in your career by joining a dynamic team where your contributions matter and your growth is supported. Click the job application button to submit your resume today!
Customer Service Representative (CSR) - Summary- Full-time role with a leading independent insurance agency
- Ideal for individuals seeking career development and advancement
- Comprehensive training provided—no prior insurance experience required
- Engage with customers, provide support, and foster strong relationships
- Contribute to a collaborative, high-performing team
- Establish and nurture positive customer relationships through professional communication and timely follow-up
- Deliver prompt, accurate, and friendly service by responding to inquiries on insurance eligibility, coverages, policy changes, transfers, claim submissions, and billing
- Educate customers on insurance options using a customer-focused, needs-based review process
- Maintain a strong work ethic and a commitment to daily success
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
- Work collaboratively with team members to achieve agency goals and provide seamless customer support
- Provide timely and thorough activity reports to the agent
- Stay current on product changes, licensing, technical developments, and continuing education requirements
- Competitive base salary
- PTO including vacation and personal/sick days
- Health insurance options (such as Group Health with Blue Cross/Blue Shield)
- Profit sharing program with employer funding (after meeting employment requirements)
- Support for insurance license preparation
- Opportunities for advancement and professional growth
- Excellent interpersonal and communication skills (written, verbal, and listening)
- People-oriented with strong organizational skills
- Self-motivated, detail-oriented, and proactive in problem-solving
- Dedicated to delivering outstanding customer service
- Ability to learn and utilize computer functions effectively
- Pride in accurately and timely completing work
- Ability to work efficiently in a team environment and multitask as needed
- Property & Casualty license (or willingness to obtain)
- Life and Health license (or willingness to obtain)
- Commitment to maintaining current knowledge of products, licensing, and industry developments
- Energetic and professional demeanor
- Motivated self-starter who thrives in a fast-paced setting
- Strong ethical standards and commitment to success
- Adaptable, responsible, and eager to learn
- Passionate about helping customers and making a positive impact
- This position is with an independent contractor agent affiliated with a major insurance company; not with the parent insurance company itself
- Employment is contingent upon successful completion of applicable licensing requirements and training programs
- All agency team members are employees of the independent contractor agent, not the parent company
- We are an equal opportunity employer and value diversity at all levels of the organization
Ready to take the next step in your career? Apply now for the Customer Service Representative (CSR) position by clicking the job application button and become an integral part of our growing team.