Customer Service Representative (CSR)
Location: South Riding, VA
Job Type: fulltime
Company: Tarek Elhendawy - State Farm Agency
Salary: $30000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Are you passionate about helping others and committed to providing outstanding support? Join our team as a Customer Service Representative (CSR) and discover the rewarding experience of serving clients in an established insurance agency. As a Customer Service Representative (CSR), you will play a vital role in representing our agency’s brand, delivering exceptional service, and supporting customers throughout their insurance journey. Our office is located in South Riding, VA, where you’ll become part of a collaborative team dedicated to client satisfaction and professional growth.
In the Customer Service Representative (CSR) position, you’ll have the opportunity to build meaningful relationships with clients, address their unique insurance needs, and ensure a seamless, positive experience with each interaction. This role is ideal for individuals who thrive in a people-oriented environment and enjoy solving problems, all while upholding the high standards of a reputable insurance provider. As a Customer Service Representative (CSR), your efforts will directly contribute to increased client loyalty and the overall success of the agency.
If you excel at communication, attention to detail, and proactive problem-solving, this Customer Service Representative (CSR) opportunity offers a solid foundation to build a fulfilling career in the insurance industry. You’ll also benefit from valuable training, supportive leadership, and opportunities for career advancement within our organization. Working in South Riding, VA, you will enjoy being part of a community-focused agency that encourages personal and professional development.
Customer Service Representative (CSR) - Summary- Serve as the primary point of contact for clients, providing prompt, accurate, and courteous service in all interactions.
- Represent a well-established insurance agency, enhancing the customer experience and fostering long-term loyalty.
- Contribute to a positive, team-oriented workplace in South Riding, VA, while supporting the agency’s mission.
- Establish and maintain effective customer relationships, providing timely follow-up and support as needed.
- Respond to inquiries regarding insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing clarification.
- Educate clients about available insurance products and services using a customer-focused, needs-based review process.
- Collaborate with team members to ensure all customer issues are resolved efficiently and effectively.
- Demonstrate professionalism and courtesy in every interaction, both written and verbal.
- Maintain accurate client records and update information in agency systems as required.
- Support agency marketing and outreach initiatives as needed.
- Competitive base salary with the potential for performance-based bonuses.
- PTO, including vacation and personal/sick days, to support work-life balance.
- Simple IRA retirement savings plan.
- Valuable hands-on experience in the insurance industry.
- Opportunities for professional growth and advancement within the agency.
- Previous customer service experience preferred within the insurance or related industries.
- Excellent written, verbal, and listening communication skills.
- Strong attention to detail and organizational skills.
- Self-motivated and proactive approach to problem-solving.
- Ability to work effectively in a team-oriented environment.
- Proven ability to assess customer needs and conduct effective interviews.
- Demonstrated ability to relate to clients and build positive working relationships.
- Must be able to obtain Property Casualty license.
- Must be able to obtain Life and Health license.
- Personable and empathetic, with a genuine interest in assisting others.
- Adaptable and open to learning new skills and processes.
- Committed to delivering high-quality customer service in every interaction.
- Dependable and punctual, with a strong sense of responsibility.
- Motivated by opportunities for professional growth and career advancement.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees. Employees are not employees of State Farm.
- Our agency is committed to fostering a diverse and inclusive workplace, welcoming candidates from all backgrounds.
Take the next step in your career by applying for the Customer Service Representative (CSR) position today. Click the job application button to join our dedicated team and make a positive impact on the lives of our clients!