Customer Service Representative (CSR)
Location: Van Nuys, California
Job Type: Temp To Full-Time
Company: Coast Personnel
Salary: Market Rate
Category: Light Industrial
Job Description Apply Now
Customer Service Representative (CSR) - SummaryThe Customer Service Representative (CSR) plays a pivotal role in ensuring exceptional communication and support for customers across various channels, with a primary emphasis on responding to emails and phone inquiries. This full-time opportunity is designed for individuals who are dedicated to providing a seamless customer experience while utilizing their expertise in technology, order management, and communication. As a Customer Service Representative (CSR), you will interact with customers daily, resolve inquiries, and support the company's mission of delivering outstanding service. The CSR position is well-suited for candidates who possess strong technical skills, are detail-oriented, and thrive in a collaborative environment. If you are ready to make a positive impact through excellent customer engagement and proficient order processing, we encourage you to apply by clicking the job application button.
Duties & Responsibilities- Respond promptly and professionally to customer inquiries via email and phone, ensuring a positive customer experience.
- Manage a high volume of email correspondence, accurately addressing customer questions and concerns.
- Handle inbound and outbound phone calls, providing clear and effective communication.
- Process and enter orders with accuracy using established procedures and systems, specifically with Acumatica ERP software.
- Utilize MS Office applications, including Word, Excel, and Outlook, to manage daily tasks, document customer interactions, and maintain accurate records.
- Collaborate with other team members to ensure orders are processed efficiently and customer needs are met in a timely manner.
- Apply basic accounting knowledge to support order entry and resolve related issues as needed.
- Continuously seek to improve processes and contribute to a team-oriented, customer-focused work environment.
- Escalate complex issues to the appropriate department or supervisor, following established protocols.
- Competitive hourly wage in line with industry standards for Customer Service Representative (CSR) roles.
- Consistent work schedule, supporting a healthy work-life balance.
- Opportunities for professional growth and ongoing training.
- Potential for advancement within the company based on performance and demonstrated skills.
- Proven experience in a customer service or client support position, ideally in a high-volume setting.
- Strong verbal and written communication skills, with the ability to articulate information clearly and professionally.
- Proficiency with MS Office Suite (Word, Excel, Outlook) and ability to learn new software quickly.
- Experience with order entry processes, ensuring accuracy and efficiency in handling customer orders.
- Must have hands-on experience with Acumatica ERP software.
- Basic understanding of accounting principles is a plus.
- Excellent organizational skills and attention to detail.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Commitment to professionalism, reliability, and maintaining confidentiality.
- Customer-focused with a passion for delivering high-quality support and service.
- Technologically adept, with demonstrated expertise in MS Office and Acumatica.
- Strong interpersonal skills, able to build rapport with customers and colleagues.
- Adaptable and quick to learn new processes or technologies.
- Detail-oriented with a commitment to accuracy in all aspects of work.
- Proactive in identifying opportunities for process improvement and contributing to team success.
- This Customer Service Representative (CSR) role offers a dynamic work environment and the opportunity to interact with a diverse customer base.
- The position supports the company's mission of providing excellent customer support and efficient order processing.
- The work schedule is structured to promote consistency and balance.
- Applicants with prior experience using Acumatica and a background in order entry will be given preference.
- We encourage all qualified candidates to apply by clicking the job application button and taking the next step in their career as a Customer Service Representative (CSR).
The company is committed to equal employment opportunity and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.