Customer Service Representative (CSR)
Location: BENBROOK, TX
Job Type: fulltime
Company: Eric Roth - Farmers Insurance
Salary: $27000.0 - $62000.0 per year
Category: Customer Service
Job Description Apply Now
The Customer Service Representative (CSR) role is a key position within the insurance sector, designed for professionals who excel at communicating with clients, resolving inquiries, and providing support for various policy-related matters. This opportunity offers the chance to work in a dynamic environment, interacting with policyholders and internal teams to deliver exceptional service and build lasting client relationships. As a Customer Service Representative (CSR), you will engage with customers through multiple communication channels, addressing their insurance needs while ensuring compliance and accuracy in all interactions. This full-time position is based in Benbrook, TX, and offers a structured path for professional development and advancement in the insurance industry.
In this role, you will be the first point of contact for customers seeking assistance with insurance policies, billing, claims, and general service inquiries. Your responsibilities will include providing support and guidance, clarifying policy details, and helping clients navigate the insurance process. The Customer Service Representative (CSR) must be adept at problem-solving, able to offer solutions efficiently, and maintain a high level of professionalism in every interaction. You will also be responsible for updating client records, collaborating with other departments, and staying informed about industry regulations and company procedures.
By joining our team as a Customer Service Representative (CSR) in Benbrook, TX, you will be part of a supportive workplace that values clear communication, attention to detail, and a commitment to customer satisfaction. This full-time role is ideal for individuals who are passionate about helping others, enjoy working in a collaborative environment, and are eager to develop their skills in the insurance field. Take the next step in your career and apply today by clicking the job application button below.
Customer Service Representative (CSR) - Summary- Serve as the primary point of contact for insurance clients, addressing inquiries and providing support for policies, claims, and billing.
- Work collaboratively with internal teams to ensure client needs are met and service standards are maintained.
- Maintain detailed records of customer interactions using CRM systems.
- Respond promptly and professionally to inbound calls, emails, and messages from policyholders regarding insurance products and services.
- Provide accurate information about policy coverage, billing procedures, and claims processes.
- Assist customers with policy changes, renewals, cancellations, and endorsements.
- Guide clients through the claims process, offering assistance with documentation and status updates.
- Resolve customer complaints effectively and escalate complex issues as necessary.
- Ensure compliance with all insurance regulations and internal company policies.
- Promote customer retention by educating clients about available products and services.
- Collaborate with underwriters, agents, and other departments to address client needs efficiently.
- Competitive salary with opportunities for performance-based and retention bonuses.
- Health, dental, and vision insurance stipends available for eligible employees.
- PTO (paid time off) and paid holidays provided.
- Opportunities for career advancement and professional development within the insurance industry.
- Supportive and friendly work environment that encourages growth and collaboration.
- High school diploma or equivalent required.
- Personal Lines or Property & Casualty insurance license preferred. Support available for candidates pursuing licensure, including study materials and test reimbursement.
- Life insurance license preferred but not mandatory.
- Previous customer service experience is advantageous.
- Strong communication, organizational, and problem-solving skills.
- Proficiency in using CRM systems and basic office software.
- Demonstrates empathy, patience, and professionalism in all client interactions.
- Detail-oriented with a strong commitment to accuracy and compliance.
- Capable of multitasking in a fast-paced, team-oriented environment.
- Motivated to learn and grow within the insurance sector.
- Reliable, punctual, and able to adapt to changing priorities.
- The Customer Service Representative (CSR) position offers a fulfilling career path for those interested in customer engagement and the insurance industry.
- Located in Benbrook, TX, this full-time role allows you to work in a thriving community with access to company resources and support.
- Applications are open to all qualified candidates regardless of background. We are an Equal Opportunity Employer and encourage candidates from diverse backgrounds to apply.
If you are ready to take your career to the next level as a Customer Service Representative (CSR), click the job application button to submit your application today!