Customer Service Representative (CSR)
Location: BATON ROUGE, LA
Job Type: fulltime
Company: Reiter Marshall - State Farm Agency
Salary: $30000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Join a dynamic team as a Customer Service Representative (CSR), where your enthusiasm and commitment to delivering exceptional customer experiences will be valued and rewarded. As a Customer Service Representative (CSR), you will play a vital role in facilitating positive interactions between clients and the agency, ensuring that every customer receives personalized attention and quality service. This is a fantastic opportunity for proactive, people-oriented professionals who are motivated to contribute to business growth and client satisfaction through value-driven conversations.
In this role, you will be responsible for establishing and nurturing customer relationships, responding to client inquiries, and providing knowledgeable support regarding insurance products and services. Whether you have previous experience in insurance or are new to the field, comprehensive training will be provided to equip you with the skills and knowledge necessary for success. The agency's collaborative environment thrives on initiative, attention to detail, and a passion for helping others, making it an ideal setting for professionals seeking both personal and career growth.
As a Customer Service Representative (CSR), you will manage a variety of client needs, including policy inquiries, coverage explanations, billing clarification, and claims support. Utilizing a needs-based approach, you will educate clients about their options and help them make informed decisions about insurance products. Your ability to multitask, communicate effectively, and maintain a strong work ethic will ensure you excel in this fast-paced, rewarding position.
This role offers a competitive compensation structure, including base pay and performance-based bonuses, along with paid time off for personal use and holidays. Additionally, you will have opportunities for advancement within the agency as you demonstrate your abilities and commitment to professional development. Working as a Customer Service Representative (CSR) provides you with the platform to build meaningful relationships with clients, advance your knowledge of insurance products, and grow your career within a supportive team environment.
If you are a motivated self-starter with excellent interpersonal and organizational skills, and you thrive on helping others, this position may be the perfect fit for you. Take the next step in your career journey by applying today—click the application button to be considered for this exciting opportunity!
Customer Service Representative (CSR) - Summary- Provides exceptional customer service to clients, addressing inquiries about insurance policies, coverage, and claims.
- Builds and maintains strong customer relationships through personalized, value-based interactions.
- Participates in agency growth by supporting sales and service goals.
- Receives comprehensive training on insurance products, processes, and customer engagement.
- Establish and maintain positive relationships with clients, providing follow-up support as needed.
- Deliver prompt, accurate, and friendly customer service for inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing.
- Educate customers about insurance options using a needs-based approach.
- Maintain a strong work ethic and commitment to daily success.
- Communicate effectively with clients and team members in writing and verbally.
- Provide timely and thorough activity reports to the supervising agent.
- Stay current with product changes, licensing requirements, technical developments, and continuing education.
- Competitive base pay with performance-based bonuses.
- PTO (paid time off) for personal days and holidays.
- Growth and advancement opportunities within the agency.
- Comprehensive training programs to enhance your skills and knowledge.
- Excellent interpersonal and communication skills—written, verbal, and listening.
- Strong organizational abilities and attention to detail.
- Self-motivated, proactive, and dedicated to customer service excellence.
- Ability to learn and utilize computer functions effectively.
- Team-oriented with the ability to multitask in a fast-paced environment.
- Pride in completing work accurately and in a timely manner.
- Property & Casualty insurance license (must be able to obtain).
- Life and Health insurance license (must be able to obtain).
- Motivated self-starter looking to develop a rewarding career in customer service and insurance.
- Energetic professional with a passion for helping clients and supporting business growth.
- Adaptable and eager to learn new skills and industry knowledge.
- Demonstrates a positive, team-oriented attitude and excels under pressure.
- Open to ongoing professional development and licensing requirements.
- This position is with an independent contractor agent and not with the insurance company itself. Employees must complete all applicable licensing and training requirements.
- All employees are expected to uphold the agency's commitment to integrity, customer service, and continuous improvement.
- Equal Opportunity Employer: The agency is committed to creating an inclusive work environment for all applicants and employees.
Ready to advance your career as a Customer Service Representative (CSR)? Apply now by clicking the job application button to join a team dedicated to supporting clients and fostering professional growth!